JOB DESCRIPTION
Company: My Cookie Dough
Position Title: Café Supervisor
Department: Retail Operations
Reports to: Cafe Manager
Location: Gate Mall - Doha, Qatar
Employment Type: 48 hours, Full time
Experience: Minimum 2 Years or More
OUR STORY:
Our little story begins, when our sweet-toothed founders met at university. They soon found they both had the knack and passion for creating delicious, sweet things, so they set out to bless the world with something truly mouth-watering.
They had made the perfect cookie dough, which was nothing like the world had seen before.
With a top-secret recipe (hush hush!) and a one-of-a-kind baking method, My Cookie Dough was born. Our cookie dough is freshly baked, with a soft gooey consistency that makes the taste buds squeal in delight.
2014 our Cardiff store was born, shortly followed by stores in Birmingham, Newcastle Upon Tyne, Leeds, Liverpool, Manchester, Westfield Stratford, Westfield White City in the UK and now we are going international.
Do you have what it takes to join our MCD family? We are an innovative and growing company who is looking for a skilled and enthusiastic Café Supervisor
As a Café Supervisor, you will assist the manager in coaching the team to achieve exceptional customer service standards in partnership with the Operations Manager. Supervises the overseeing of the operations and commercial practices of the café, both front and back of house, whilst maintaining harmony and efficiency in the café area.
IDEAL CANDIDATES WILL NEED TO SHOW THE FOLLOWING:

• Self-motivated.
• Have a good work ethic and supports our brand.
• A passion for delivering the best customer service to our customers.
• A positive can-do attitude.
• Thriving in a busy environment
• Enjoy working with people
• Ability to work well under pressure
• Fully flexible.
• Available on weekends for working.
• Clear communication
• Ability to multitask
• Ability to see the bigger picture
• Truly passionate about service
• Energetic & personable
• Great organisational skills
• Open to learn
• A team player

ROLE AND RESPONSIBILITIES:

• Minimum 3 years or above experience in this position
• Supervise day-to-day operations
• Prepare daily and weekly reports to the upper management
• Maintain the cafe standards by ensuring all areas are clean and follows the hygiene standards
• Cashing up, banking and consolidating revenue reports to the finance
• Looking after all ordering, stock control and credit notes with the business’ finances in mind
• Managing staff weekly shifts and organize the holiday calendars.
• To manage the team performance and recruiting future talent and achieving financial results
• Supervision of the customer experience, making sure that the service is up to standard, and staff are exceeding expectations.
• Recruitment, New Staff training, staff reviews.
• Ensuring health and safety records are adhered to and up to date.
• Demonstrate excellent communication and influencing skills.
• Identify ways to improve profitability.
• Be able to demonstrate an up to date and in depth understanding of the industry.
• Be uncompromising in achieving company standards.
• Leading the team to success, instilling our core values.
• Support your team during busy times.
• You can always expect to have 48 hours on full time hours.
• Free uniform provided.
• Salary based on the experience

Job Types: Full-time, Permanent
Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)