• Shall be responsible for answering the queries of the customers in case of maintenance calls.
• With minimum of 3 years of work experience as an Administrative Assistant and Maintenance Coordinator is an advantage.
• Provide information, handle complaints, satisfy customer and maintain good image for the company.
• Answer inbound calls as well as assist customers who have maintenance issues with clerical duties which include faxing, filling up paperwork.
• Coordinate customers' service requirements or maintenance related tasks to Maintenance Technicians and follows up on implementation.
• Identify and escalate priority issues.
• Follow-up pending maintenance request and monitor its completion.
• Coordinates with other supervisors, managers, and employees at all levels to ensure commonality of purpose and direction.
• Refer complaints of service failure or repeated maintenance pending request to Call Centre Supervisor/Maintenance Manager.
• Communicate solutions, successes, and opportunities to the Call Center team.
• Assist in preparing presentations and administrative reports as needed.
• Generate information for analysis reports and other related reports if required.
• Shall demonstrate strong emphasis on communication skills, follow ups and tracking, time management and document control.
• Shall be responsible in the preparation of maintenance invoices, inventory report, request of purchased orders needed in the maintenance department, memos, and other correspondences.
• Point of contact with tenants and maintenance workers.

Job Type: Full-time
Pay: From QAR2,200.00 per month
Experience:

• Call Center Agent: 2 years (Required)

Location:

• Doha (Required)

Application Deadline: 31/10/2024