Job Summary

General Requirements

• Work with the Area/Outbound Sales Offices and the General Manager to ensure understanding of sales strategy and effective implementation of this strategy for the Hotel
• Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
• Work with Executive team to create and implement a sales plan addressing revenue, customers’ needs and the market
• Analyze market information by using sales systems and implement strategy to achieve property's financial room and catering goals
• Assist Revenue Management with completing accurate six period projections
• Review sales and catering guest satisfaction results to identify areas of improvement
• Direct and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely and complete information.
• Compile and/or direct the preparation of Actively participate and complete the preparation of the annual Sales & Marketing plans, quarterly updates and the annual Budget

Fundamental Requirements

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
• Develop and manage relationships with key stakeholders, both internal and external
• Works collaboratively with off-property sales channels (e.g., OSO, ASO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicate.
• Attend customer events, trade shows and sales missions to maintain, build or develop key relationships with OSO/ASO Managers and customers
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
• Develop and manage relationships with key stakeholders, both internal and external
• Works collaboratively with off-property sales channels (e.g., OSO, ASO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicate.
• Attend customer events, trade shows and sales missions to maintain, build or develop key relationships with OSO/ASO Managers and customers

Education & Experience

• At least 6 years of progressive hotel sales experience; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and at least 5 years of hotel sales experience.
• Supervisory experience required.
• Must have a driver’s license in the applicable state.
• Must be proficient in Windows, Company approved spreadsheets and word processing.

Physical Requirements

• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.