Job Description:
· Provide first - level support to faculty, students, and staff.
· Assist college staff, faculty, and students with various software applications, Including word processing, spreadsheets, presentations, web apps, anti-virus, and college-specific business applications on different platforms.
· Perform technical and administrative work for personal device and workstation installations.
· Diagnose and resolve end-user- reported incidents, including hardware and software requirements.
· Install new hardware and software, update computer software, and upgrade hardware and systems.
· Conduct training sessions to familiarize end-users with equipment and software usage.
· Troubleshoot and resolve issues with user devices and peripherals across college campuses.
· Prepare progress reports for all work performed.
· Evaluate products for compatibility, expandability, and ease of use.
· Resolve logged errors promptly.
· Utilize the Information Technology Service Management (ITSM) system to log and track incidents, resolving assigned tasks promptly .
· Collaborate closely with second and third levels of the support team.
· Perform general maintenance tasks.
· Continuously assess and recommend improvements in IT solutions and support.
· Monitor hardware, software, and system performance metrics.
· Maintain a proactive approach to IT support and improvement.
· Foster a culture of collaboration and accountability within the IT support team.
Mandatory Qualification Experience:
· Bachelor's degree in an IT related field
· Minimum 3+ of related experience with applicable certifications
Job Location - Doha Qatar
Budget - Negotiable
Gender - Female Only
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Job Type: Full-time
Pay: QAR3,000.00 - QAR4,000.00 per month