Qatar Job Openings
Hilton
Front Office Manager at The Plaza Doha LXR Hotels & Resorts
Doha
FULL TIME
September 18, 2024
Front Office Manager at The Plaza Doha LXR Hotels & Resorts
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
A Front Office Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What will I be doing?
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
A Front Office Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Arabic Speaker
- A degree or diploma in Hotel Management or equivalent
- A minimum of 3 years of Front Office managerial experience in a luxury hotel
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
New Job Alerts
Tadmur Holding WLL
Salesman (Swimming Pools & Landscaping)
Doha
FULL TIME
November 19, 2024
View Job Description
Excellence Training Center
Sales Advisor
Doha
FULL TIME & CONTRACT
November 19, 2024
View Job DescriptionLanco Engineering & Contracting WLL
TESTING ENGINEER-ELECTRICAL
Doha
CONTRACT
November 19, 2024
View Job Description
Candidzone
Urgent Hiring for Electrical Engineer (Fire Alarm)
Doha
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Marriott International, Inc
Guest Experience Supervisor (Front Desk Supervisor)
Doha
August 29, 2024
View Job Description
Marriott International, Inc
Guest Experience Expert - Front Desk Agent
Doha
September 2, 2024
View Job Description
Wyndham Hotels & Resorts
Front Office Receptionist - Wyndham Grand Doha West Bay Beach
August 25, 2024
View Job DescriptionQatar Jobs
Front Office Agent / Hotel Receptionist
Doha
FULL TIME
August 19, 2024
View Job DescriptionSee What’s New: Hilton Job Opportunities
Hilton
Administrative Assistant - Hilton Washington DC Capitol Hill
FULL TIME
October 26, 2024
View Job Description
Hilton
Front Desk Supervisor - Embassy Suites Savannah Historic
Savannah
FULL TIME
October 12, 2024
View Job Description
New Job Alerts
Tadmur Holding WLL
Salesman (Swimming Pools & Landscaping)
Doha
FULL TIME
November 19, 2024
View Job Description
Excellence Training Center
Sales Advisor
Doha
FULL TIME & CONTRACT
November 19, 2024
View Job DescriptionLanco Engineering & Contracting WLL
TESTING ENGINEER-ELECTRICAL
Doha
CONTRACT
November 19, 2024
View Job Description
Candidzone
Urgent Hiring for Electrical Engineer (Fire Alarm)
Doha
FULL TIME
November 19, 2024
View Job Description