Country/Region

Qatar

Province/City

Doha

Location

Rosewood Doha

Department

Rooms - Front Office

Job Type

Full-time Permanent

Job Summary
Reporting to the Manor Club Assistant Manager, the Manor Club Team Leader is responsible for all aspects of guest service in the daily operation of the Manor Club Lounge and Apartment Lounge, always ensuring the highest levels of guest satisfaction.
Essential Duties and Responsibilities

• Ensures brand standards have been implemented.

• Ensures that all the Food and Beverage Essentials are implemented.

• Facilitate the training and development of the Manor Club/ Apartment Lounge Team.

• Train team members on processes, SOPs, and standards to ensure consistent and high-quality service delivery.

• Responds to the results of the consumer audit and ensures that the relevant changes are implemented.

• Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Works in a supportive and flexible manner with other departments, in the spirit of “We work through Teams”.

• Maintains par stocks of all equipment and guest supplies as required.

• To be available at peak hours of Manor/Lounge (during breakfast, Afternoon Tea and Evening Cocktails sessions).

• Proceed with check-in/check-out or/and registration when is required at the Manor Club.

• Review folios.

• Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.

• Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.

• Clears and resets counters or tables at conclusion of each course.

• Fully conversant with all aspects of the Micros and Opera Cloud System.

• Computes bill and accepts payment.

• Performs the function of cashier as required.

• Verifies cash received ensuring only genuine money been collected.

• Strictly adheres to all policies and procedures issued by the Finance Department regarding cashiering and cash handling.

• Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

Standard Responsibilities

• Comply and adhere to the Rosewood company policies.

• Take on other tasks in addition to the ones stated, in a reasonable framework.

• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.

• Model the company’s culture, vision, mission, and core values at all times.

• Appear as a role model to Manor Club/Lounge department.

• Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel’s policies concerning fire, hygiene and health and safety.

• Ensures high standards of personal presentation and grooming.

• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

• Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily.

• Attends training sessions and meetings as and when required.

• Carries out any other reasonable duties and responsibilities as assigned.

• Elaborate daily closing reports when needed

Confidentiality
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.
Health & Safety

• Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.

• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.

• Report any defects in the building, plant, or equipment according to hotel procedure.

• Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.

• Attend Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.

• Be fully conversant with:

o Regulations
o Risk Assessments for your department
o Hotel Fire & Bomb Procedures
Other

• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

• As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.