Country/Region

Qatar

Province/City

Doha

Location

Rosewood Doha

Department

Food & Beverage - Services

Job Type

Full-time Permanent

Job Summary
To understand and perform all aspects of bar maintenance in terms of opening, closing, cleaning procedures and general procedures daily. To understand all aspects of product knowledge for the creation and dispense of drinks and for table maintenance. To act as directed by seniors. To give the highest standards of hospitality at all times. To consistently improve upon personal standards of professionalism.
Essential Duties and Responsibilities
Guest satisfaction

• Ensures to deliver the brand promise and always provide exceptional guest service.

• Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts.

• Ensures that all guest and associate complaints are resolved in a quick and efficient manner.

• Maintains positive guest and associate interactions with good working relationships.

Operations
Guests

• Ensure that the guests' dining experience is one to remember.

• Maintain a high-profile during service whilst being polite and helpful.

• Promote and establish a regular guest base, remember their likes and dislikes.

• Smile and maintain eye contact with the guests.

• Provide prompt, unobtrusive, attentive service.

• Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform.

• Maintain a high standard of personal hygiene.

Prior to Service

• Report for duty on time and be prepared for your shift. Adhere to agreed break times.

• Ensure the bar has had all required opening procedures adhered to prior to starting a shift.

• Ensure all MEP requirements have been met prior to service.

• Requisition all necessary supplies.

• Transport supplies from storeroom to bar set-up area and make sure enough ice is in stock.

• Check cleanliness and condition of bar unit (C02 lines, soda tanks, soda guns, drain, etc.).

• Check condition and cleanliness of blender, shaker and other tools.

• Check the temperature of refrigeration units.

• Ensure all out of stock items have been issued in the correct format.

• Ensure all stocks have been brought from cellars in the appropriate manner and time.

During Service

• Take instructions from your supervisor and manager, anticipate their requirements.

• Control and manage your section.

• Serve within the structure of the order of service.

• Respond to any menu/drinks queries with knowledgeable answers.

• Ensure that individual Mise en Place for each order is known and placed on table.

• Understand customers to be prioritized - SAGs unhappy customers, regulars etc.

• Ensure your working environment remains clean and tidy.

• Ensure the guests’ needs come first.

• React promptly and deal with any issues, complaints, breakages, spillages in the correct manner.

• Communicate any unresolved issues to the supervisor.

• Provide a consistent positive attitude when dealing with other associates.

• To provide excellent teamwork to assist others.

After Service

• Ensure the bar is re-stocked and rubbish is removed.

• Re-establish MEP requirements.

• Ensure everything is left clean and tidy.

• Report any outstanding issues to the Supervisor/Head Bartender/Bar Manager.

• Follow closing procedures precisely.

• Ensure the cellar spaces are maintained in the appropriate manner.

General Focus

• To have a full working knowledge of all beverage items, including wines.

• To have a full knowledge of spirits, beers, wines, alcoholic and nonalcoholic beverages.

• To have a full understanding of all items of equipment, their uses, and where they are kept.

• To have a thorough working knowledge of the POS system.

• To have a full knowledge of bar OS&E and drinks garnishes

• To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.

• Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.

• Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.

Standard Responsibilities

• Comply and adhere to the Rosewood company policies.

• Take on other tasks in addition to the ones stated, in a reasonable framework.

• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.

• Model the company’s culture, vision, mission and core values at all times.

• Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.

• Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.

• Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).

Confidentiality
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
Health & Safety

• Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.

• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.

• Report any defects in the building, plant or equipment according to hotel procedure.

• Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.

• Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.

• Be fully conversant with:

o Regulations
o Risk Assessments for your department
o Hotel Fire & Bomb Procedures
Other

• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

• As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.