Job Overview: The Sales Executive runs the sales department to offer goods and services to customers for profit. His/her primary duties include approaching prospective customers, winning new clients, maintaining good relationships with businesses, and setting sales goals.
Key Responsibilities:
1. OPERATION MANAGEMENT

• Open and close shops in accordance with the mall's operating hours.
• Report to direct manager on the status of shop operations on a regular basis.
• Attend all meetings which he has been invited to be in.
• Follow all safety precautions for electrical, fire, water, and the likes.
• Do billing and banking systems, as well as CCTV, attendance machines, and third-party accessories.
• Make sound decisions to ensure operations run smoothly.

2. CUSTOMER RELATION AND MANAGEMENT

• Greet customers and assist them in locating the best product for their needs and preferences.
• Provide customers with accurate product information, including its features and benefits.
• Create and maintain customer relationships by providing exceptional customer service, resolving issues, and answering questions.
• Treat all customers with dignity and give high-quality customer service.
• Make sure of accurate customer information collection.
• Keep customer information and data strictly confidential.
• Gather as much customer information as could be gathered for future use, e.g. mobile number, email, date of birth, nationality, and so on.
• Provide more details about the loyalty and rewards program.
• Ensure that the service is still available after purchasing.
• Ensure that a walking customer is recorded by the system.
• Ensure product inquiries from customers are entered in the system and scheduled as soon as possible.
• Keep store environment positive and professional for both customers and colleagues.
• Notify store manager if a customer forgot and left their belongings or shopping bags in the shop.
• Congratulate customers on their purchase.
• Develop and maintain customer relationships to increase customer loyalty and to make them repeat purchasing.

3. SALES

• Achieve sales targets and objectives.
• Give invoice to customers following their purchases.
• Validate a discount coupon.

4. ACCOUNTS

• Maintain and track petty cash.
• Enter customer tips into our system in cash or in short form, and inform the accounts department about it.
• Make daily deposits and credit card transactions on the same day.
• Enter everyday expenses into the system every day.
• Other than daily expenses, obtain prior approval from the manager.
• Maintain a proper handover procedure by sending a handover form to the store manager.
• Do implementation of allowing only card returns.

5. STAFFING

• Maintain an appropriate handover form system for transfers, vacations, and so on.
• Ensure attendance in daily meetings as it is required, so are the attendance records.
• Log in to HR, CRM, insurance, and other business-related applications.
• Keep track of attendance, holidays, overtime, medical leave, hand commission, and stock shortages.
• Keep attendance and time records.
• Adhere to the proper schedule system.
• Follow all company and job policies.
• Maintain current on any job-related information, memos, or company updates.
• Improve understanding of performance reports

6. LEARNING AND DEVELOPMENT

• Participate in appropriate system and product knowledge training.
• Attend daily reviews of your progress.
• Be available in product knowledge training.
• Attend communication training to improve your communication skills.

7. INVENTORY MANAGEMENT

• Maintain inventory accuracy and stock levels to meet customer demand.
• Take care of your assigned area by checking the shelves and racks for quantity and quality.
• Ensure receiving of stock should be done in full view of the CCTV cameras. All mistakes or errors must be reported to the branch manager.
• Keep the racks in the stores from becoming overcrowded.
• Keep a record in the ledger to track store-to-store delivery or main office delivery.
• Protect the product from harm's way.
• Keep the inventory away from dust, water, and direct sunlight.
• Check random stock in your assigned area.
• Resend on the same day all the “reordered mail”. Mention dates and notify the manager.
• Check the expiration dates of the inventory and notify the manager.
• Provide stock reports in accordance with the manager-informed period.
• Inspect the stock randomly.

8. REPORT MANAGEMENT

• Maintain accurate data for required departments' reporting like attendance, CRM, stock, cash, and mall-related information.
• Report all machine errors, and send email notifications to line managers.
• Provide a complete report by sending documents and details before the deadline.

9. MANAGEMENT OF FACILITIES

• Follow all maintenance policies.
• Ensure maintenance and repair are required for all facilities, lights, screens, air conditioners, and electrical devices.
• Ensure that all regulations and standards for safety, health, and the environment are followed.
• Maintain relationships with contractors and service providers and offer assistance.

10. MERCHANDISE MANAGEMENT

• Merchandise products seasonally and in response to new product launches, and stock shelves in accordance with the first in, first out principle.
• Ensure shop visible areas, particularly the front and gondolas, should have multi-brand shelves, and all products should be kept dust-free and in proper condition.
• Examine product packaging, color fade, and other factors.

11. PROMOTION MANAGEMENT

• Keep the store clean and well-organized while adhering to visual merchandising standards.
• Maintain the minimum writing quality required for readable promotional items, e.g. price numbers and stickers should adhere to a universal standard and be easily readable.
• Be aware of the validity of the authorities' sale/promotion permits and act accordingly in all aspects of sales and marketing.
• Ensure the hanging and placement of posters during the sale and promotion period, distributing fliers for promotional participation in brand and product company promotion, exhibitions

12. CONFIDENTIALITY MANAGEMENT

• Keep customer information confidential.
• Ensure product information and pricing confidentiality.
• Keep sales and revenue data confidential.
• Ensure confidentiality in payroll information, production and purchasing information, and employee-related issues.
• Continue to use the letterhead and business stamp.

13. DOCUMENT MANAGEMENT

• Keep all related documents e.g. shops, malls, municipalities, staff documents, etc.
• Ensure that any documents requested by departments are scanned in pdf format. (Some malls and states have different mandatory documents, such as health cards, permits, and so on).
• Save and file all documents in their respective folders.
• Monitor document expiration dates, and notify the back office of the renewal process.
• Handover all the documents to the manager when going on vacation or relocating.
• Only use and keep templates and forms that have been approved by the management.

14. QUALITY MANAGEMENT

• Maintain overall store quality.
• Examine the quality of the product and service e.g. shopping bags, packing covers, gift wrapping, and so on.
• Make certain that the product is in sellable condition.
• Protect the product from damage.
• Make certain that the products have not been opened prior.

15. GENERAL MANAGEMENT

• Safeguard all keys, access cards, passwords, and users.
• Keep all required documents in the stores.
• Hold responsible for machines, furniture, and stationery.
• Maintain a calm and welcoming atmosphere on the shop floor.
• Report customer gifts after acceptance.

Qualifications:

• Excellent verbal and communication skills
• Good listening skills and attention to details
• High level of resilience and the ability to handle rejection well
• Excellent interpersonal skills and the ability to flourish in a competitive industry
• A great sense of self-motivation, ambition, and determination
• Ability to achieve desired results both individually and as a part of a team
• Excellent presentation and negotiation skills
• Good self-management skills and ability to prioritize tasks effectively
• Any nationality can apply
• Preferably has experience in perfume field
• Retail experience can also be considered
• Saudi nationality

Job Type: Full-time
Pay: QAR2,500.00 - QAR3,000.00 per month
Experience:

• Sales Executive: 2 years (Preferred)

Language:

• Arabic (Preferred)
• Tagalog (Preferred)