Job Summary:
The Senior Front Office Supervisor will oversee the daily operations of the front desk, ensuring smooth check-ins/outs, exceptional guest services, and the efficient handling of guest queries and concerns. This role is key to maintaining the highest standards of hospitality, mentoring junior staff, and supporting the Front Office Manager in driving service excellence.
Roles & Responsibilities:
Leadership & Team Management:
Lead, supervise, and motivate the front desk team to ensure outstanding guest services.
Train and mentor junior staff, promoting a culture of continuous improvement and teamwork.
Assist in scheduling and workforce management to maintain coverage at all times.
Guest Services:
Ensure a seamless guest experience from arrival to departure.
Handle VIP guest relations and special requests with discretion and professionalism.
Resolve guest complaints and feedback promptly, ensuring guest satisfaction.
Anticipate guest needs by maintaining knowledge of services, amenities, and local offerings.
Operational Excellence:
Oversee daily front desk operations, ensuring accurate processing of reservations, check-ins, check-outs, and payments.
Coordinate with other departments (Housekeeping, Reservations, and Maintenance) to meet guest expectations and resolve issues.
Ensure compliance with hotel policies and procedures, including safety and security protocols.
Monitor and maintain the front desk area, ensuring it is clean, organized, and welcoming.
Reporting & Communication:
Assist the Front Office Manager in preparing reports, including guest feedback, occupancy, and financial performance.
Ensure proper communication within the department and across the hotel to enhance teamwork and service delivery.
Technology & Systems:
Utilize Property Management Systems (PMS) and other hotel systems effectively to manage guest bookings and billing processes.
Train team members on system usage and troubleshoot any technical issues that may arise.
Qualifications:
Experience: Minimum 3-5 years of experience in a supervisory role within Front Office or guest services in the hospitality industry.
Education: Degree in Hospitality Management or related field preferred.
Skills:
Strong leadership and problem-solving abilities.
Excellent communication and interpersonal skills.
Proficiency in hotel management software (PMS) and MS Office Suite.
Ability to handle high-pressure situations with a calm and composed demeanor.
Job Type: Full-time
Application Question(s):

• Do you have a Valid Qatar ID?
• Can you Get NOC for Sponsorship Transfer
• If Selected can you start Immediately?