Job Purpose Summary:
The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence.
Essential Duties & Responsibilities by Dimensions:

• 
  Shareholder & Financial:
  
  • Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
• Customer (Internal & External):
  
  • Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
  • Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
• Internal (Processes, Products, Regulatory):
  

• Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Identify suitable opportunities to cross-sell products or services offered to customers.
• Authorize transactions within the range delegated to the incumbent.
• Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
• Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
• Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.

Education/Experience Requirements:

• 
  Diploma, High School or equivalent
• Minimum of 4 years experience related to teller services in QNB or a major banking institution.
• Should have completed and passed the bank certification Program

- Bilingual - English and Arabic (Preferred)
Required Special Skills:

• 
  Keen eye for details.
• Personal integrity and self-management.
• People relationship skills and awareness of risk management concept and practices.
• Good oral and written communication skills in English and Arabic.
• Ability to make decisions and follow through with initiatives.
• Good problem solving and decision making skills.