Romania Job Openings

Wipro Limited

Quality Assurance Analyst, Timisoara

Timişoara

September 4, 2024

Timisoara, Romania
DOP
3098341

Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Quality Assurance Analyst will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Job requirements:

Monitoring of transactions quality and reporting on quality performance;

Providing total support on all audit/compliance activities;

Managing customer relationship and all related requests;

Managing the backlog;

Addressing all written or verbal requests received from the customer;

Proposing and implementing process improvements based on effectiveness reviewing;

Carrying out research and analysis to discover fundamentals of current performances;
Ensuring the internal/external targets are met and the team shows continual improvement over months;
Identifying errors within transactions and issues through root cause analysis to ensure errors are not repeated;
Issuing corrective and preventive actions plans for all quality incidents (complaints) identified by the customer and updating corresponding tool with the appropriate actions;
Contributing to reaching the defined process parameters & business fundamentals such as Key Performance Indicators, Customer's inventory levels, etc.

Skills (Must Have)

Advanced level of English;

Good verbal & written communication skills;

Good working knowledge of MS Office, especially Excel;

Basic domain knowledge of finance and supply chain;

Good Customer relationship capacity;

Good knowledge of SAP;

Data analytics and data processing know-how.

Benefits for working with us:

The chance to work for Top Employer 2024!
Competitive salary with attractive set of social benefits:

Private Pension Plan;

Monthly Benefit budget;

Medical insurance;

Life insurance;

Christmas bonus;
Childbirth allowance;
Relocation package for candidates willing to relocate;
Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
Personal development in a multinational working environment through nice extracurricular activities with the team;
Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
Extra annual leave days depending on tenure within Wipro;
BOOKSTER opportunities;
Nice designed and central business office;
Fruits, coffee and tea on the house + massage at the office;
Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
Employee Assistance program;
Employee Referral Program with attractive incentive schemes
The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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