Saudi Arabia Job Openings

DHL Express

ABHA Courier

Abha

FULL TIME

September 9, 2024

(24009AB)
Saudi Arabia-Western Province-Abha | Full-time | Permanent | Flexible Working Times

Accountabilities



Role Documentation
Country SA
Business Unit Express
Role Title Courier
Department Services
Reports to Services Supervisor


Role Purpose
Scope


Collection and Delivery

Pickup and delivery deliver shipments safely and within the standard time frame. Before courier/collection, all shipments must check physically to ensure the required paperwork is available and shipments are in condition to travel in transit / deliver to the customer


Reporting / Documentation

Prepare a Debrief report at the end of each working day. Complete all required paperwork for all collected shipments.


Quality of Service

Maintain and adhere to all company standards regarding personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior’s and attitude attending customers.


Security

Ensure security of shipments, collected cash and company vehicle. Ensure to use of padlocks on vehicles at all times to secure customer shipments and company assets.


Sales and Customer Service

Deliver on time monthly invoices. Act as a messenger between customers and credit controllers in relaying customers' queries regarding billing and selling insurance on outbound shipments



Sporh & SPR

Ensure the target for SPORH / SPR is maintained by individual couriers, along with other PUD KPIs.



Budgeted turnover year


Size of Budget (year)


Nb of FTEs


Nb of Direct / Dotted Line reports


Nb of countries


Other relevant dimension



1.
Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and complete paperwork.



Competencies


  • MAJOR CHALLENGES


Dealing with aggressive situations, traffic problems, collecting and securing cash collections.

  • DEGREE OF SUPERVISION


Courier Leader and Supervisors.

  • PERSON SPECIFICATION


3.1 Education

High Secondary Education.

3.2 Experience

2 years of service-based experience with a valid driving license.

3.3 Technical Knowledge/Skills

Good command of English
Basic knowledge of vehicles and their associated operating techniques.
Computer literacy is preferable.

Planning Organizing


Establishing a course of action for self to accomplish goals. Establishing priorities on deliveries and pickups.


Communication

Ability to communicate effectively with customers and colleagues in the company. Convey clear and precise information to customers.


Teamwork

Work effectively with the team. Support and help others in performing their jobs efficiently. Be a guide for new staff.

Accountabilities



Role Documentation
Country SA
Business Unit Express
Role Title Courier
Department Services
Reports to Services Supervisor


Role Purpose
Scope


Collection and Delivery

Pickup and delivery deliver shipments safely and within the standard time frame. Before courier/collection, all shipments must checked physically to ensure the required paperwork is available and shipments are in condition to travel in transit / deliver to the customer


Reporting / Documentation

Prepare a Debrief report at the end of each working day. Complete all required paperwork for all collected shipments.


Quality of Service

Maintain and adhere to all company standards regarding personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior’s and attitude attending customers.


Security

Ensure security of shipments, collected cash and company vehicle. Ensure to use of padlocks on vehicles at all times to secure customer shipments and company assets.


Sales and Customer Service

Deliver on time monthly invoices. Act as a messenger between customers and credit controllers in relaying customers' queries regarding billing and selling insurance on outbound shipments



Sporh & SPR

Ensure the target for SPORH / SPR is maintained by individual couriers, along with other PUD KPIs.



Budgeted turnover year


Size of Budget (year)


Nb of FTEs


Nb of Direct / Dotted Line reports


Nb of countries


Other relevant dimension



1.
Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and complete paperwork.



Competencies


  • MAJOR CHALLENGES


Dealing with aggressive situations, traffic problems, collecting and securing cash collections.

  • DEGREE OF SUPERVISION


Courier Leader and Supervisors.

  • PERSON SPECIFICATION


3.1 Education

High Secondary Education.

3.2 Experience

2 years of service-based experience with a valid driving license.

3.3 Technical Knowledge/Skills

Good command of English
Basic knowledge of vehicles and their associated operating techniques.
Computer literacy is preferable.

Planning Organizing


Establishing a course of action for self to accomplish goals. Establishing priorities on deliveries and pickups.


Communication

Ability to communicate effectively with customers and colleagues in the company. Convey clear and precise information to customers.


Teamwork

Work effectively with the team. Support and help others in performing their jobs efficiently. Be a guide for new staff.


Posting Legal Entity SNAS Postal Est.


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