If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.
What’s in it for you?
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

Position Summary
As an Application Engineer, you are primarily responsible for overseeing the installation and maintenance of software applications in order to streamline business operations. Your duties will include optimizing software application performance, installing updates, and performing debugging procedures.
What is the scope of this role?

• Provide timely and effective technical support for Netсracker's applications and/or products that are in commercial use by the customer – which may include the following activities:
• Identify, analyze and troubleshoot technical issues;
• Restore service and eliminate business impact, either by built-in system means or by providing workarounds using technical toolset (e.g. PL/SQL, code development, etc.);
• Provide cost-effective solutions for issues within Netcracker software, ensuring SLA compliance;
• Develop data fixes and simple hotfixes;
• Work with client’s and/or Netcracker’s ticket tracking portal;
• Interact with all teams involved into support of complex multi-application systems (CRM, Provisioning, Integrations, Billing, etc.);
• Follow incident and problem management processes (ITIL);
• Work as part of the telecom service providers’ transformation program, providing wide range of services, such as Application Delivery (UAT participation), Application Support, Hosted or Remote Managed Services;
• Work on-site at telecom operator premises as required to provide services for Production systems for varying periods of time;
• Participate in customer meetings to ensure issue resolution;
• Organize knowledge transfer between project and support teams;
• Mentor and train new team members;

Experience and Requirements:

• Higher technical education;
• 2+ years of experience in technical support of software applications or products;
• At least 2 year of work experience with Application and DB environments (e.g. Web Logic server and Oracle server);
• Consistently sound level of judgment and professional conduct;
• Responsibility and focusing on results; meet challenging deadlines;
• Good communication and interpersonal skills;
• Knowledge of SQL for querying Oracle DB;
• Strong troubleshooting and problem-solving skills; quick learner
• Willingness to work in shifts to support 24/7 operations support coverage.

Education:

• Bachelor’s degree in related field

Who is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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