JOB SUMMARY


Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps increase guest and employee satisfaction through effective communications and training.


CANDIDATE PROFILE


Education and Experience

• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES


Supporting management of Department Operations and Engineering Budgets

• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

• Helps establish priorities for total property maintenance needs.

• Supervises the day to day operations of Engineering.

• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.

• Maintains and operates equipment at optimum effectiveness, efficiency and safety.

• Supervises distribution of repair work orders.

• Assists in maintaining grounds, meeting rooms, ballrooms, public space, restaurants, property vehicles and recreational facilities as needed.

• Acts as technical liaison for all departments in property.

• Supervises Engineering in the absence of the Director of Engineering.

• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

• Selects and makes purchases of new equipment, supplies, and furnishings.

• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.

• Manages parts, supplies and equipment inventories effectively by minimizing downtime and maximizing cash flow.

• Performs inspections effectively.

• Assists in evaluating and implementing new technologies, equipment and supplies.

• Assists in establishing and implementing an energy conservation program.

Maintaining Engineering Standards

• Helps ensure necessary permits and licenses for building and physical plant are obtained and kept current.

• Helps ensure regulatory compliance to facility regulations and safety standards.

• Ensures compliance with all Engineering departmental policies, standards and procedures.

• Ensures all employees have the proper supplies, equipment and uniforms.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Helps train employees in safety procedures.

• Assists in training other department employees in fire protection, safety and evacuation procedures.

• Provides feedback to employees based on observation of service behaviors.

• Assists in performing operational activities as necessary.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.