Saudi Arabia Job Openings
Noir KSA
Female Restaurant Guest Relations and Customer Service Officer (Riyadh; Start Q4 2024)
Riyadh
FULL TIME
November 16, 2024
Job Title: Female Restaurant Guest Relations and Customer Service Officer
Location: Laysen Valley, Riyadh, Saudi Arabia
About Us: We are a high-end cafe and hospitality business, dedicated to providing exceptional dining experiences and hospitality services.
Job Summary: We are seeking a dynamic and experienced Female Guest Relations and Customer Service Officer to join our esteemed restaurant team. The ideal candidate must be a Saudi national, below 32 years old, and possess a strong background in customer service. Proficiency in English is essential for this role. The position involves ensuring exceptional guest experiences and managing customer service operations effectively.
Key Responsibilities:
- Greet and welcome guests upon arrival, ensuring they feel valued and well-attended. Manage reservations and seating arrangements to optimize the guest experience.
- Provide exceptional customer service by addressing guest inquiries, resolving complaints, and ensuring overall satisfaction. Monitor and respond to guest feedback to continually improve service quality.
- Coordinate with the restaurant staff, including waiters, chefs, and management, to ensure smooth operations and prompt service delivery.
- Assist in promoting the restaurant’s services and special events. Engage with guests to promote loyalty programs and gather feedback.
- Handle any guest conflicts or issues professionally and promptly, ensuring a positive outcome and maintaining the restaurant’s reputation.
- Maintain accurate records of guest interactions and transactions. Prepare reports on guest feedback and service performance.
- Assist in training staff on customer service best practices and guest relations.
- Nationality: Must be a Saudi national.
- Gender and Age: Female, below 32 years old.
- Experience: Previous experience in customer service, preferably in the hospitality or restaurant industry.
- Language Skills: Proficiency in English is essential. Basic knowledge of other languages is a plus.
- Skills: Strong communication and interpersonal skills, attention to detail, and the ability to handle high-pressure situations with grace.
- Appearance: Presentable and well-groomed, in line with the restaurant's standards.
- Availability: Ability to work flexible hours, including weekends and holidays.
Application Question(s):
- In which country are you currently located?
- Which country are you from? (Nationality)
- What is your age right now?
- Have you read and confirm the job description and or the salary details for this role?
- Do you speak and understand conversational Arabic? Yes or No?
- How much is the MINIMUM monthly all in (full package / live out) salary that you are expecting for this role? SAR ______
- PLEASE READ: IT IS IMPORTANT THAT YOU ANSWERED ALL THE PRE-SCREENING QUESTIONS ABOVE. PREVIOUS APPLICANTS TO THIS ROLE IN THE LAST 1 MONTH NEED NOT APPLY AGAIN. ALWAYS CHECK YOUR INDEED MESSAGE INBOX FOR JOB APPLICATION STATUS AND OR INTERVIEW INVITATIONS. CV WITH A PHOTO IS REQUIRED.
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