What You’ll Do:

• Support: Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance.
• Deploy: Install and commission products on customer sites
• Train: Teach our distributors and contractors how to service and use our products
• Troubleshoot: Be an excellent problem solver to diagnose and root cause issues.
• Document: Create/write up test reports, service reports, new knowledge base articles, and ticketing to organize issues.
• Analyze: Help collect and analyze data regarding the product reliability, usability, and performance.
• Innovate: Provide invaluable feedback to our engineering and sales team to improve our future products.

What will you need:

• Hands-on Experience: 4-6 years in electrical installations, preferably in renewable energy or diesel systems. Proficient with electronic equipment, power tools, and troubleshooting electrical systems.
• Educated: Bachelor's degree in electrical engineering or equivalent.
• Technical: Strong understanding of electrical inspection, testing procedures, and relevant regulations. Ability to read and understand electrical drawings and manuals.
• Independent & Collaborative: Effective working both independently and as part of a team.
• Bilingual: Fluent in written and spoken English and Arabic, especially in customer-facing situations.
• Licensed: Valid driver’s license with access to a daily-use vehicle.
• Located: Located near the Neom project (northwest Saudi Arabia, along the Red Sea coast).