Saudi Arabia Job Openings

Chinese Palace Restaurant Group

General Manager - KSA National

Riyadh

FULL TIME

September 25, 2024

Position: General Manager (KSA Operations)
Location: Kingdom of Saudi Arabia (KSA)
Reports to: COO / CEO
Key Responsibilities:

Operational Management:
Oversee daily operations of all restaurant outlets in KSA, ensuring both dining and quick service restaurants (QSR) run efficiently.
Develop and implement operational strategies that align with the company’s overall business goals and enhance performance.
Ensure all restaurants adhere to company standards regarding quality, service, cleanliness, and profitability.
Collaborate with department heads to ensure the smooth integration of activities and achieving organizational goals.
Oversee the development and implementation of Standard Operating Procedures (SOPs) to ensure consistency and quality.
Financial Management:
Develop and manage budgets for the KSA operations, ensuring profitability and cost control.
Monitor and report on financial performance, including sales, cost control, and profitability.
Identify opportunities to improve revenue streams and minimize operational costs.
Analyze operational data and KPIs to make informed decisions that align with business objectives.
Lead financial forecasting, analysis, and planning to ensure the financial health of the KSA operations.
Staff Leadership & Development:
Lead and manage a team of restaurant managers and operational teams across multiple locations.
Set performance targets and KPIs for the team, ensuring continuous improvement and growth.
Conduct regular performance evaluations and provide coaching and mentorship to staff.
Oversee recruitment, training, and staff development to maintain high service standards.
Foster a positive work environment, ensuring employee satisfaction and retention.
Customer Experience:
Ensure excellent customer service across all outlets, consistently meeting or exceeding customer expectations.
Develop and implement customer service strategies that reflect brand values and culture.
Business Development & Strategy:
Drive the expansion and growth of the business in KSA by identifying new opportunities for restaurant openings, partnerships, and collaborations.
Analyze market trends and customer preferences to adjust business strategies accordingly.
Implement marketing and promotional activities in coordination with the marketing team to increase brand awareness and sales.
Compliance & Risk Management:
Ensure compliance with local laws and regulations, including health, safety, and labor laws in KSA.
Maintain operational standards in accordance with the company’s policies and procedures.
Implement risk management strategies to mitigate potential operational risks.
Reporting and Communication:
Prepare regular reports on operational performance for senior management.
Communicate key operational updates and changes to the team and other stakeholders.
Ensure open lines of communication between departments to foster collaboration and transparency.

Required Qualifications:

Experience:
Minimum of 10 years of experience in restaurant management, with at least 5 years managing operations across multiple locations.
Strong experience in both full-service dining and quick-service restaurant (QSR).
Proven track record in managing restaurant operations in the GCC, particularly in KSA and/or UAE.
Education:
Bachelor's degree in Business Administration, Hospitality Management, or a related field.
MBA or equivalent postgraduate degree is an advantage.
Skills:
Strong leadership and people management skills.
Financial acumen with the ability to manage budgets, analyze financial reports, and improve profitability.
Excellent communication, negotiation, and problem-solving abilities.
In-depth knowledge of local laws and regulations related to the F&B industry in KSA.
Language: Fluency in English is required; proficiency in Arabic is an advantage.

Key Attributes:

Strategic thinker with the ability to drive growth and operational excellence.
Highly organized, with attention to detail and a results-driven mindset.
Adaptable to the dynamic restaurant market in KSA and capable of leading in a fast-paced environment.

Job Type: Full-time
Application Question(s):

Are you a Saudi Local or holding a Saudi Arabia passport?
How many years of relevant experience you have?
Are you okay to be assigned in Riyadh, Saudi Arabia?

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