Key Accountabilities

• Welcome customers and assist with the ordering process.
• Maintain restaurant cleanliness according to the standards.
• Provide high-quality service through effective communication with customers and staff.
• Respond to customer inquiries about the restaurant products, offers, and promotions.
• Promote new offers using suggestive selling techniques.
• Listen to and report customer feedback, requests, and complaints to the relevant departments.
• Provide special attention to guests who require it, such as children and elderly customers.
• Organize and manage internal and external event activities.
• Lead birthday parties both at the restaurants and customer locations.

Knowledge, Skills, and Experience

• Minimum high school diploma; higher education preferred.
• Experience in event coordination or entertainment activities is preferred.
• Enthusiastic and energetic, with the ability to maintain high energy levels during events with children.
• Warm, child-friendly personality, able to engage and encourage children's participation in activities.
• Creativity and imagination to develop engaging, age-appropriate games and activities.
• Strong communication skills to positively interact with customers, parents, and guests.
• Patience and adaptability to handle various situations, manage conflicts, and adjust activities as needed.
• Reliable, responsible, and punctual, ensuring smooth event execution.
• Safety awareness to supervise children and ensure their well-being during events.
• Optional: Costume and makeup skills for themed parties or character appearances.