Saudi Arabia Job Openings
SWISSOTEL
Reservation Supervisor - Local National
Jeddah
FULL TIME
November 5, 2024
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS".
Job Description
We are seeking a dynamic and customer-focused Reservation Supervisor to join our team in Jeddah, Saudi Arabia. As a key member of our reservation operations, you will lead and inspire our reservations team to deliver exceptional experiences while maximizing revenue opportunities.
Qualifications
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS".
Job Description
We are seeking a dynamic and customer-focused Reservation Supervisor to join our team in Jeddah, Saudi Arabia. As a key member of our reservation operations, you will lead and inspire our reservations team to deliver exceptional experiences while maximizing revenue opportunities.
- Assists in monitoring and managing the reservationist team to ensure excellent customer service
- Maximize occupancy by ensuring high conversion of enquiries into bookings.
- Supervises, monitors calls, coaches, counsels, trains, disciplines and reviews reservation agents
- Evaluates Reservation Agents' performance and productivity to insure they meet service level goals
- Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area
- Takes into account and anticipates guests' needs10Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
- Conveys the brand and hotel image through his/her irreproachable attitude
- Helps increase guest loyalty through quality of service
- Ensure all documents are filed properly and files are labelled clearly daily, weekly and monthly reports as required.
- Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
- Maximize upselling and offer appropriate room category for the guest; ensure the guest receives the accommodation he / she is expecting
Qualifications
- Proven experience in a reservations supervisory role within the hospitality industry more than 2 years of experience.
- Proficiency in Opera PMS or Opera Cloud; familiarity with other reservation systems is a plus
- Strong leadership skills with a passion for developing and mentoring team members
- Excellent organizational and time management abilities to handle multiple priorities efficiently
- Analytical mindset with the ability to interpret data and make strategic recommendations
- Outstanding communication skills in both Arabic and English
- Customer-centric approach with a talent for anticipating and exceeding guest expectations
- Proficiency in Microsoft Office suite, particularly Excel for reporting and analysis
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
- Flexibility to work varying shifts, including weekends and holidays, as required
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