The Role
What you will do: Solutioning & Pre-sales • Technical and architectural leadership in proposing, creating, and improving solution design • Provide product knowledge to support sales team • Prepare technical proposal as per customer RFP, RFI • Understand Solution pricing and BID, Tender needs and catering the proposal to meet requirements • Lead Reports Requirements Gathering, Customizations, Development and Implementation workshop with customer. • Continuously upgrade the skills by self-learning and on job training. • Assisting in the collection and documentation of user's requirements, development of user stories, and estimates. • Document scope of work, use-case, call flow, UML diagrams etc. • Work with different technologies and platforms as per the project requirement • Work with project management team to provide inputs for Project Management Plan Customer Demos: • Effective communication, conducting customer meetings, agent / supervisor trainings, pre-sales demos etc. • In depth knowledge and hands-on in preparing customer specific demos. • Deep dive into technical details, understand customer business and technical requirements and propose solution that is well aligned • Walk our clients through solutions via demos, workshops, and presentations to outline how our applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators. • Create or provide documentation, such as Discovery, Architecture & Solution Design Proposals, to ensure a smooth transition to professional services. • Present ideas ‘recommendations on how the customer should embark on improving customer Journeys.

Requirements

• Technical domain knowledge & expertise in Conversational Artificial Intelligence features. • Familiarity with cloud platforms (AWS, Microsoft Azure, GCP) and cloud application architecture (Microservices, Kubernetes & Docker). • Proven experience in defining the return on investment in any given proposal. • Being able to propose a solution mapped to the business requirements, including scoping of functional and non-functional specifications, High-Level Design, Sizing, etc. • Architecting and building solutions that integrate smoothly in cloud and hybrid operating models • Being able to prescribe to the customer in which order will be best to implement a solution to minimize impact and maximize benefit. • Be a Grade A+ in presenting skills, with the presence and gravitas to command workshops to successful conclusions. What equips you for the role: • Engineering degree in IT or Computer Science • TOGAF and ITIL Certification / Trainings (Cloud or Engage) • Excellent communication skills in English, Arabic will be an added advantage

About the company
IPC, established in 2004 and headquartered in Riyadh, Kingdom of Saudi Arabia (KSA), is a leading IT service provider known for its comprehensive range of specialized services. As a proud member of the Saudi Bugshan Group, we are closely aligned with several prestigious companies, including our distinguished sister company, Middle East Tasks Company (METCO). Our commitment to innovation drives us to continuously seek new approaches that give our clients a competitive edge across diverse industries. With a talented workforce spanning the GCC region, IPC collaborates with local and international partners to foster economic growth by transferring knowledge, skills, and technology.