• Scope Management - Develop, clarify, and manage the project scope, defining deliverables and ensuring targeted outcomes are achieved.

• Requirement Collaboration - Collaborate with stakeholders to derive both functional and non-functional requirements essential for project success.

• Project Management Deliverables - Develop, maintain, and distribute standard project management deliverables such as implementation plans, project schedules, budgets, issues logs, meeting minutes, risk assessments, and status presentations to ensure successful project launches.

• Stakeholder Management - Manage internal and external stakeholders, subcontractor partners, and project team members, ensuring the accuracy of project data in internal systems.

• Presentation & Relationship management - Present project results to customer stakeholders through insightful recommendations. Build deep client relationships, network, and act as a thought partner, anticipating business problems and delivering exceptional service.

• 6 Yrs. Experience in Project / Program Management, account management, professional services or other direct customer facing role.

• Professional PM certification includes plausible PMP, Prince2, ITIL, Agile, SCRUM or equivalent.

• Experience of working on contact center technologies.

• Should be able to handle multiple projects at any given time.

• Demonstrated understanding of Project Management processes, strategies, and methods

• Experience working in a high-level collaborative environment with a focus on teamwork.

• Ability to predict challenges and seek to proactively head-off obstacles.

• Strong written and verbal communication abilities in English and <Specific Language>, capable of effectively presenting ideas and engaging in social interactions in the required language.

• Travel appropriately 50% of the time to customer sites.

Saudi Arabia - Remote