Company Description
Gulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to end-to-end digital transformation solutions. GBS enables organizations and businesses in their journey to a digitalized business environment with cutting edge Information and Technology Solutions. We source and select only the most advanced products and solutions through the many strategic partnership we’ve developed over the years with some of the world’s leading technology companies. GBS represents GCG-Enterprise Solutions and CNS Middle East, operating as an umbrella company for both brands in KSA.


Job Description
Job Purpose
The Technician is responsible for the installation, inspection, repair, and Preventive maintenance, troubleshooting of office Imaging Products at the customer site.


Job Responsibilities

• Provide supervisory and technical support to customers regarding technical problems and ensure the Optimum Customer Satisfaction.
• Attend the Service Calls within committed Response Time.
• Ensure that follow-up work requirements are referred to the appropriate IT Administrators, Machine In-charge & Operators to enable necessary action and recommendations to customers.
• Maintain Good Rapport with the IT Administrators, Machine In-charge & Operators.
• Write technical reports, recording any customer complaints and forwarding to the responsible department.
• Keep the machines up-to-date and provide training to customers when required during Installation of new equipment. Upgrade in time the Firm wares and modification kits as and when advised by Manufacturer.
• Ordering of spare parts when required and follow up on the Pending Calls for Spares.
• Focus on making a reasonable Estimation on non-contractual machines; and strive for Cost Savings on Contractual machines.
• Seek for opportunities for Consumable Sales and Contract Conversions and provide the Leads to Service Manager.
• Advise the Customer on Trade-in of their old equipment with a new one and submit the Equipment Sale Needs to the Service Manager.

Qualifications
Educational Qualification Requirements:

• Diploma in Electronics Engineering or Diploma in IT from a recognised University or institution

Skills & Professional Requirements:

• Networking Skills, Configuration Skills
• Technical Diagnostic skills
• MS office, PLC Programming

Experience Requirements:

• Minimum 3-5 years of experience in relevant industry
• Knowledge in customer service principles and practices are essential as well as some administrative procedures.

Attributes and Behaviours:

• Excellent analytical and problem-solving skills
• Must be familiar with all parts of the product as well as familiarity with electrical or mechanical procedures that may have effect on the products being purchased.
• Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.
• Must be able to work without any direct supervision.