Family Group: Administration

As a member of NHG’s Clinical Transformation Department, the Assistant Director will play an integral role in clinical transformation, which entails strategic clinical planning and care delivery model evolution towards (1) improving Access to Care, and (2) developing clinical excellence (aka NHG Centres/Institutes).

As one of three public healthcare clusters in Singapore, NHG is entrusted to serve about one-third of national population (1.5M Residents) healthcare needs. Faced with a rapidly ageing population, workforce/talent crunch and rising healthcare cost pressure (within a new capitation funding model), improving Access to Care and developing Clinical Excellence demands a can-do spirit and a “Business Unusual” collective mindset.

To this end, the Assistant Director is expected to be a good team player, resourceful and collaborative partner to clinicians and administrators across various institutions of NHG, as well as a liaison with external stakeholders such as the Ministry of Health (and its agencies), government entities and other partnering healthcare providers/professionals.

He or she will be integrally involved in examining current “delivery of care” landscape (emphasizing timeliness, value, and sustainability), sectors of internal clinical strength, identifying/harnessing opportunities in people/process-related matters and relevant externalities. The goal is for NHG to be a trusted healthcare provider to our population whenever any healthcare need arises. Driving a continuous loop of defining/overcoming barriers while championing innovation and adoption of best practices/technology, he/she will contribute towards positioning NHG positively in all 3 interconnected Healthcare systems of preventive care, acute care, and aged care.

Areas of Responsibility:

• Engage NHG clinical and operational leadership towards developing clinical and operational structures, end-to-end care plans/processes etc, towards improving access to care (in both First Visits and Electives) and elevating clinical excellence.

• Explore, adopt and/or develop technology and champion innovation with relevant internal/external collaborators.

• Galvanize and collaborate with different stakeholders to activate interventions identified/designed towards achieving collective goals, such as reducing waiting time (WT) for appointments/treatment, out of network (OON) utilization and enhancing NHG’s profile as both a Provider of Choice as well as a Magnet for Talents.

• Provide analytical and insightful leadership and support secretariat functions as required at key NHG Steering Committees/Workgroups

• Lead peers and supporting staffers with an ONE-NHG mindset.

• Drive discussions towards system optimization, beyond sum of local optimization.

• Support developmental plans of

• existing NHG Centres and institutes such as NHG Eye Institute, NHG Heart Institute, NHG Spine Centre etc,
• potential new NHG Centres and Institutes

• Propose and co-create feasible roadmap and helpful dashboard as required for various initiatives to maintain strong cadence in planning and implementation.

• Provide direct and indirect operational leadership, oversight, and guidance/support to teammates under his/her charge and care.

• Foster staff development, contributing to individual and team learning necessary for growth to potential future roles.

• To undertake any other duties assigned by the Reporting Officer or Counter-signing Officer.

• Minimally a relevant bachelor’s degree, with at least 10 years of working experience in healthcare.
• Experience in strategic/ corporate planning, data management, service development and project management/ facilitation; in driving healthcare system/ service transformation
• Proven track record of leading diverse project teams and engaging senior stakeholders; demonstrated ability to influence and align both internal & external stakeholders towards targeted milestones/objectives.
• Strong operational and administrative skills with good understanding of core functions such as budget planning and performance management etc.

(b) Personal Attributes

• Independent, dynamic, self-directed, and result-oriented
• Excellent stakeholders’ engagement, communication, and interpersonal skills
• Analytical & Adaptable