Location: Singapore
Salary: S$3K - S$3.5K
We do not have quota for overseas workpasses.
At Next Level, we are dedicated to empowering individuals to unleash their potential in the evolving economy. As a leading provider of educational programs, we equip our community with the tools and guidance necessary for personal growth and success.
We are currently looking for a Client Success Executive to join our growing team. The Client Success Executive will play a critical role in driving customer satisfaction, onboarding, retention, and growth. This role will involve close interaction with our clients, involving a mix of customer support, project management, and mentor coordination.
Job Description:

• Event Management: Organize and announce weekly events for our client base, ensuring timely and accurate communication of all necessary details. Coordinate with relevant internal teams and external stakeholders to ensure seamless execution of these events.
• Customer Support: Manage our customer support channels including live chat and email, ensuring prompt and effective communication with our clients. Resolve client issues and escalate complex queries to relevant departments, striving to provide the highest level of customer service at all times.
• Mentor Support: Act as a primary point of support for our Head of Mentors, assisting with their tasks and roles, and facilitating communication between mentors and our clients. Participate in recruitment and training of new mentors when required.
• Live Events Support: Act as the Program Director for our physical events, overseeing all aspects from planning to execution. This includes logistics, coordination with speakers and participants, ensuring technical requirements are met, and monitoring the overall success of the event.
• Client Onboarding: Welcome and onboard new students to our platform. This involves setting expectations, walking them through our services, answering their questions, and ensuring they have all the tools and knowledge necessary to succeed.

Requirements:

• Proven experience in a client-facing role, such as Customer Support, Client Success, or Account Management.
• Exceptional communication skills and a strong customer service orientation. Strong organisational and project management skills, with the ability to manage multiple projects simultaneously.
• Experience in coordinating and running large-scale events or conferences is a plus.
• Comfortable with technology, able to troubleshoot minor technical issues, and guide clients through digital platforms.
• Ability to work well in a fast-paced, team-oriented environment.

If you are passionate about helping individuals achieve their potential and have the skills and experience required, we would love to hear from you.
Apply Now to join our dynamic team and contribute to our mission of empowering personal growth and success.
Job Types: Full-time, Permanent
Pay: $3,000.00 - $3,500.00 per month
Benefits:

• Additional leave

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• 13th month salary
• Performance bonus

Experience:

• Customer service and Support: 1 year (Required)

Work Location: In person