Description

Key Responsibilities

• Policy Development & Enforcement: Evolve our community guidelines and integrity policies, ensuring they reflect best practices, global regulatory standards, and community expectations. Ensure fair, consistent enforcement of these policies across the platform.
• Risk & Issue Management: Identify potential risks or behavioural trends that could undermine platform integrity. Develop proactive solutions to address emerging issues while balancing platform safety with user creativity.
• Quality Oversight: Lead efforts to audit and improve community moderation processes, ensuring that interventions are both effective and aligned with the Band Lab ethos.
• Cross-Functional Collaboration: Work closely with our legal, support, and community teams to handle sensitive escalations, respond to law enforcement inquiries, and manage high-stakes issues with discretion and care.
• Data-Driven Decision Making: Leverage community insights and moderation data to recommend improvements to policies and workflows, emphasising maintaining a positive, safe user experience.
• Team Training & Support: Provide internal teams with training and resources on handling complex, high-risk cases with empathy and adherence to platform integrity policies.

Skills, Knowledge and Expertise

• Education: Bachelor’s degree required, ideally in Public Policy, Law, Communications, or a related field.
• Experience: 3+ years of experience in community integrity, trust and safety, or public policy roles. Experience working with legal or law enforcement teams is a plus.
• Skills: Strong understanding of public policy and legal frameworks, with a particular focus on digital platforms or content regulation. Ability to balance risk mitigation with maintaining a creative, open community.
• Proactive Problem-Solver: Ability to identify emerging trends in online behavior, assess potential threats to platform integrity, and develop proactive measures.
• Collaborative Mindset: Experience working cross-functionally with product, support, and legal teams to address platform and user risks.
• Passion for Music & Community: An understanding of the unique challenges and opportunities within online music communities. Experience in music-related platforms is a plus.

Location and Benefits

• Healthcare, dental insurance
• Quarterly bonus
• Paid annual leave, sick leave, childcare leave, volunteer leave and maternity leave
• Band Lab Technologies staff discount

About Band Lab Technologies