About Us

Dyson is a global technology company on a mission to improve peoples’ lives; whether that be by engineering high performance technology to keep their floors and air clean – to patented beauty innovation to style their hair.
At Dyson, our owners are at the core of everything we do, and our Customer Service team exemplifies this commitment.

About the Role

Reporting to the Customer Service Manager, this role is critical in supporting the back-end operations of the Customer Service team in Singapore.
Main responsibilities:

• Support Customer Service teams and coordinate with various parties in checking customer query statuses, investigate and provide solutions to enable the CS team to deliver a high-quality customer experience, particularly from the service/repair perspective.
• Handle invoice processing to vendors/suppliers, as well as the processing of customer returns and refunds.
• Collaborate closely with Engineers to ensure seamless coordination and resolution of customer issues.
• Maintain accurate management of parts usage and inventory as required, providing real-time feedback on any service delays.
• Prepare and submit daily/weekly reports detailing products and customers serviced
• Handle ad-hoc queries as required

About You

Skills/Experience:

• 2+ years of experience in a Customer Service administrative role, preferably within a B2C retail environment.
• Intermediate level proficiency in SAP Hana (ideally 105 ERP system), Microsoft Office, Ariba. Also good to have MS Excel, Access, and data management experience.

Competencies:

• Ability to work with speed and coordinate with multiple stakeholders to achieve quick resolutions for customers
• Independent, able to run CS Operations on your own, but able to work well with wider teams as well
• High attention to detail
• Positive approach, keen to learn and drive process improvement
• High energy, flexible mindset, able to thrive in a fast-paced and changing environment
• High level of customer service orientation, demonstrating a genuine desire to help or serve others and consistently exceeding their needs and expectations.

#LI-PO1
#LI-ONSITE

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.