Singapore Job Openings
SINGAPORE EXHIBITION SERVICES (PTE) LIMITED
Customer Service Executive - Jan to Feb 2025
Singapore
CONTRACT
November 7, 2024
- Collaborate and work closely with the marketing team to identify customers and promotional activities for the event
- Engage and develop customer relationship with customers not limiting to industry associations, VIPs, Buyers and Visitor Delegation groups
- Build new leads, collate and maintain the customer database
- Attract and manage VIPs, Buyers and Visitor delegation to ensure that they have a seamless and engaging experience at the event.
- Understand and address industry trends and business matching requirements of customers, and assist in the exploration and line up of business matching opportunity
- Facilitate contact for both buyer and exhibitors, and make sure they attend on time as scheduled for business matching
- Assist in the coordination of delegation and buyers programme at physical events
- Main coordinator for off-site tours to partners’ facilities including tour list, schedule, coordination between guides, transportation and refreshments.
- Provide customers with timely update on the latest development of our events
- Measure customer satisfaction by developing surveys and provide insights
- Track, evaluate and report results
-
Supporting the marketing team in administrative tasks
Requirements & Skills
- Minimum 3 years of relevant/event and customer service experience, Diploma Holder
- Self-learner, passionate with speaking, working and meeting people
- Desire to develop in a fast-paced environment
- Proficiency in MS Office
- Able to commit longer working hours i.e. weekends during event period and leading up to event
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