Singapore Job Openings
Mavis Tutorial Centre Pte Ltd
Customer Service Officer
FULL TIME
October 22, 2024
Are you passionate about delivering exceptional service and creating positive customer experiences? We are hiring customer service professionals across multiple locations in Singapore! Whether you're looking for a role close to home or exploring new areas, we have opportunities in various regions to suit your needs.
Locations
Pay: $2,400.00 - $3,500.00 per month
Benefits:
Locations
- Across 17 centres island-wide (East, North-East, North, West)
- 5 days’ work week (3 weekdays and 2 weekends)
- Flexible Working Hours (Shift Hours; Average 38 hours per week)
- Weekdays: Between 11:00am to 10:00pm and weekends: Between 8:30am to 8:00pm (Depending on allocated centres)
- Required to arrive 15 minutes earlier before the scheduled working time.
- Annual Leave (Begin with 10 days, additional 1 day every year, capped at 17 days)
- Variable Bonuses (Performance Bonus, Incentives)
- Comprehensive Training Program tailored to enhance skill set (Onboard training will be
- provided)
- Career Progression Opportunities (to Centre Manager)
- Assist in administrative duties pertaining to student and course registration matters.
- Provide professional service and advice to achieve customer satisfaction.
- Assist customers with their queries and concerns with a service-oriented attitude.
- Actively promote the organisation’s programmes to prospective customers in a professional manner.
- Assist and follow-up with prospective or existing customers to promote new subjects and courses.
- Work towards company sales targets and to maximise retention.
- Handle customers enquiries, enrollment, payments and maintain accurate files for auditing.
- Establish a good rapport and build relationships with both prospective and existing customers.
- Assist Centre Manager in other duties.
- Attend company’s meetings when required.
- Any other tasks as assigned from time to time.
- Minimum ‘N’ Level
- Able to commit on both weekends
- Professional attitude and appearance
- Strong interpersonal and communication skills
- Proficient in technology and computer literate with MS Office
- Self-driven, independent, team player with strong service mindset
Pay: $2,400.00 - $3,500.00 per month
Benefits:
- Professional development
- Shift system
- Weekend availability
- Customer service: 1 year (Preferred)
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