Singapore Job Openings
Midwich Asia Pte Ltd
Customer Service Officer (Sales Support / Order Fulfilment) All Welcome
Marine Parade
FULL TIME
October 13, 2024
Responsibilities
Customer Order Management and Processing
- Ensure monthly sales targets are met by ensuring the accuracy of processing customer orders and adequate supplies are available for invoicing.
- Respond to all incoming orders with confirmation and product lead time
- Ensure orders are processed to 3PL for dispatch/pick-up.
- Ensure commercial invoices,DO, packing lists and export documents available.
- Arrange Chamber of Commerce COO & Form E with agent as required.
- Monitor credit and payments prior to customer shipments, maintain customer deposits record.
- Update stock and order status with customers.
- Monitor stock levels
- Process purchase orders
- Communicate with suppliers with regards to stock availability, ETD and ETA, and update internal records, staff and customers accordingly
- Ensure import documents for import/export customs process
- Schedule pick-up from suppliers and liaise with forwarders and carriers.
- Bachelor’s degree or diploma (or studying) supply chain or logistics operations
- Not less than 1-2 years’ experience in customer service and order fulfillment experience in an import/export business in Singapore
- Customer focused and Team player
- Self-started and hands-on
- Excellent communication and collaboration skills.
- Basic Knowledge of MS Excel / Work & ERP (Net Suite, Dynamics or similar).
- Good verbal and written communication skills in English, other Asian languages highly advantageous
Job Types: Full-time, Permanent
Pay: $3,000.00 - $3,500.00 per month
Benefits:
- Additional leave
- Monday to Friday
- Performance bonus
Expected Start Date: 01/11/2024
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