Customer Success Manager, Asia

(Commodity Market Data)

• Provide excellent customer experience to Argus customers as per the customer success playbook. Ensure smooth onboarding and resolve queries within the desired service level agreement.
• Utilise the CRM to track accounts throughout their subscription lifecycle, analyse client usage trends and identify tactics to drive growth and protect revenues.
• Provide clients with training, clarify client details and needs, and evaluate new business opportunities relating to price assessment, new products, and improvements to the existing product line.
• Accurately maintain customer, user records and client engagement activity efficiently.
• Participate in client engagement initiatives to increase client retention and account penetration.
• Work closely with the Account Managers and Vice Presidents in the account planning process, ensuring account plans are updated to reflect customer success activities.
• Travel as required to visit customers, provide updates to existing subscriptions, and identify cross-sell and upsell opportunities.
• Gather competitor intelligence.
• Be the client advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings.
• Run commercial reports as required - scheduled and ad-hoc.
• Share weekly/timely updates proactively with the line manager.
• Attend and coordinate marketing presence at relevant industry conferences/events and dedicated client events to increase awareness of Argus platforms and content.

• Experience working in customer success/service or sales environment.
• Experience working with stakeholders across the organisation.
• Must be flexible with the ability to work effectively and collaboratively in a team-oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships.
• Highly organised with strong attention to detail.
• Experience using databases or sales processing systems.
• Good knowledge of Microsoft Excel.
• Excellent communication, interpersonal and relationship-building skills.
• Strong coordination and time management skills with the ability to meet deadlines.
• Proficiency in Asian languages to provide client support to clients.

• Work within a highly motivated team at an industry-leading and rapidly growing global company.
• Competitive salary and commission scheme.
• A modern office environment designed to foster productivity, creativity, and teamwork.
• Excellent location at Raffles Place in central Singapore – close to public transport and amenities.
• Hybrid working model - Work from Home options available.
• Comprehensive benefits package including medical (GP and specialist), dental and hospitalisation.
• 20 vacation days your first year, up to a maximum of 25 days.
• Extensive internal and external training.
• Employee Welfare & Employee Assistance Programme.