Director, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Product Management

About Mastercard

Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data, and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

Overview

The Small Business Segment team drives opportunities within Asia Pacific to grow and defend our business in a profitable and sustainable manner. The Director, Small Business Segment, based in Singapore, will be part of the Commercial and New Payments Flow team which is responsible for advancing Mastercard's small business efforts in Asia Pacific, and reports to Vice President, Small Business Segment Product lead, Asia Pacific.

The individual will be responsible for supporting our overall strategy for the Small Business Segment, product development and management, analysis and reporting, and sharing best practices. This individual will be partnering with the Regional Small Business organization to deliver GDV, market share and revenue objectives for our key markets. The scope of this role includes

Role

The scope of this new role is to support the growth of our distribution for Mastercard solutions in the Small Business Segment through the following activities:

• Possess deep knowledge of payment market products and programs from both issuer and end-user client perspective. Develop strategy and recommend new, differentiated features and benefits to enhance sales and optimization strategy for existing and prospective Bank partners, 3rd party partners, Fintech partners and startup community in order to drive new business and incremental growth for Mastercard's Small Business portfolio
• Develop strategy to continue the build of overall commercial payments solutions across the SME segment.
• Develop optimal business model and value proposition to enable Mastercard to capture new payment flows, drive revenue and market share growth through partnerships.
• Engage customers/partners in strategic dialogue and partnerships covering the full spectrum of Mastercard assets, capabilities, and solutions.
• Continuously explore new distribution opportunities with small business segment ecosystem players.
• Champion digital enablement (e.g. digital first, contactless, tokenization) within Small Business space and drive adoption with best-in-class customer experience
• Monitor the landscape of competitive products and industry trends via desktop research or primary research engagements, understand their implications on the Mastercard Small Business cards portfolio, and make necessary adjustments to our product suite.
• Effectively communicate launch of new products, services & platforms and/or enhancements to internal stakeholders and external customers through bulletin announcements, briefing sessions, PR, customer pitches, etc.

All About You

• Strong product management skills, with demonstrated ability to deliver impact and results
• Relevant industry experience preferred, such as payments, cards, financial services, fintech, start-up world etc.
• Track record of initiating new approaches to doing business and driving implementation to deliver tangible business results
• Strong team player with good communication and presentation skills
• Strong research, analytical and technical skills
• Self-motivated and able to operate within a cross-functional team environment
• Skilled at management reporting and gathering insights from granular data to influence decision making
• Strong in Microsoft Power Point, Word and Excel
• Organizational savviness to navigate a highly matrixed organization and resilience to thrive in high pressure goal-oriented, and substantial revenue growth driven environment.
• Willingness to travel throughout the region.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job ID R-233414