Our client is a global and established Multinational Company, who is seeking to recruit an Enterprise Account Manager (Logistics). This position is based in Singapore.


Enterprise Account Manager (Logistics)


Responsibilities

• Act as customers' point of contact, by liaising closely with relevant departments to ensure that their queries, problems or issues are dealt with appropriately.

• Manage portfolio of existing customers and potential customers via 'face to face' sales visits.

• Produce necessary information for management to evaluate performance vs. key performance indicators.

• Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed though the relevant departments.

• Regular meetings with Marketing and Sales management to evaluate personal sales strategy/plan, so as to ensure that the required revenue and shipment results can be achieved.

• Develop a weekly customer visit cycle / Follow Global Call Planning Tool (based on 6 visits a day, mix of 40/30/30) to secure Ship-To-Profile of existing customers, gain Share-of- Wallet and new customer.

• Complete GSP sales reporting requirements in a timely manner, which includes Time Sheet, Activities and Opportunities updates in COMET.

• Weekly Pipeline movement reports to Sales Management.

• Adhere to regional/country standard profit margins and discount guidelines.

• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing customer base.

• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

• Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).

• Continually develop knowledge of company’s products & services and general commercial awareness in order to provide the best possible solutions to the customers.

• Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in customer database.

• Analyze and monitor customer data to measure success and identify fluctuations/trends, so as to decide on relevant follow up actions.

• Ensure all customer agreements are cost-sensitive, so as to ensure a suggested minimum pricing tariff is set and adhered to.
  

Requirements

• Your aptitude to handle customers with personal care and empathy and putting the customer at the center of every decision.

• Your ability to view opportunities from the customers perspective and influence decisions.

• Your willingness to build and manage strong relationships & partnerships

• Your cross Border Thinking capabilities.

• Your capability to adapt to a changing environment and handling multiple priorities.

• Your powerful communicator skills.

• Your courage in bringing forward ideas and innovative in approach.

• Your readiness to always grow and learn.

• Minimum of 3 years of sales experience

• Strong communicator (in written & spoken English) with excellent numeric and presentation skills

• Strong individual who can work independently and within a team to deliver results

• Able to maintain effective performance under pressure

• Preferably with Degree in Business or equivalent
  

JJ Consulting Services
EA Licence No.: 12C6207


Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.