Singapore Job Openings
CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.
Front Desk Supervisor
Singapore
FULL TIME
September 2, 2024
Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and Procedures.
How your day looks like?
- Handle all guest queries and requests
- Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Director of Rooms
- Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
- Know of all arrivals/departures and ensure guest names are used at all times
- Know the current availability situation at any given time, and also future availability
- Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc
- Be familiar with all hotel room types, numbers, layout, locations, rates
- Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
- Know the hotel ethos to assist with site inspections when requested
- Manage upselling opportunities, email capture and other Front Office initiatives
- Drive core values to positively impact both Employee and Guest Satisfaction scores
- Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
- Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
- Liaise with Front Office Manager on all issues/feedback raised in internal and external reports
- Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager
- Monitor pre-registered arrivals and ensure all no shows are checked out and charged
- Meet and welcome regular and VIP guests
- Ensure Front Door entrance is covered and all arriving guest are greeted by our team members at all times
- Ensure guest privacy and security, respecting confidential information and 100% compliance with Mondrian Singapore Duxton confidentiality policy
- Ensure compliance with hotel credit policy and Standard Financial Procedures
- Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Director of Rooms, and be available for emergency call out
- Tell it like it is - Authentic, honest, you mean it, sincere, true.
- Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
- I've got your back - Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
New Job Alerts
Takeda Pharmaceutical
Senior Biotech (Suite 2)
Singapore
FULL TIME
November 7, 2024
View Job Description
GIC Investment
AVP/VP, Business Strategist, Fixed Income & Multi Asset
Singapore
FULL TIME
November 7, 2024
View Job Description
National University of Singapore
Procurement Senior Executive / Assistant Manager
Singapore
FULL TIME
November 7, 2024
View Job DescriptionArt of Entertainment Pte Ltd
Retail Sales and Marketing Executive
Singapore
FULL TIME
November 7, 2024
View Job DescriptionBUT Digital Singapore
General Manager (Sales oriented)
Queenstown Estate
FULL TIME
November 7, 2024
View Job DescriptionLooking for similar job?
Heguru Education Centre
Front Desk Receptionist
Singapore
FULL TIME
August 11, 2024
View Job Description
Novotel Singapore on Stevens | Mercure Singapore on Stevens
Novotel Singapore on Stevens : Front Office Manager
FULL TIME
August 8, 2024
View Job DescriptionShangri-La Hotels
Front Office, Administrative Assistant (169921)
FULL TIME
August 11, 2024
View Job DescriptionSee What’s New: CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Job Opportunities
CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.
Senior Sales Manager/Sales Manager (Hotel)
Singapore
FULL TIME
November 1, 2024
View Job DescriptionCRAIG ROAD PROPERTY HOLDINGS PTE. LTD.
Front Desk Supervisor
Singapore
FULL TIME
September 2, 2024
View Job DescriptionCRAIG ROAD PROPERTY HOLDINGS PTE. LTD.
Waiter/Waitress (5 star Hotel)
Singapore
FULL TIME
August 30, 2024
View Job DescriptionNew Job Alerts
Takeda Pharmaceutical
Senior Biotech (Suite 2)
Singapore
FULL TIME
November 7, 2024
View Job Description
GIC Investment
AVP/VP, Business Strategist, Fixed Income & Multi Asset
Singapore
FULL TIME
November 7, 2024
View Job Description
National University of Singapore
Procurement Senior Executive / Assistant Manager
Singapore
FULL TIME
November 7, 2024
View Job DescriptionArt of Entertainment Pte Ltd
Retail Sales and Marketing Executive
Singapore
FULL TIME
November 7, 2024
View Job DescriptionBUT Digital Singapore
General Manager (Sales oriented)
Queenstown Estate
FULL TIME
November 7, 2024
View Job Description