Job Title: Full-Time Front of House Service Crew
Location: Sourbombe Artisanal Bakery78 Airport Blvd., #02 - 237, Singapore 819666
435 Orchard Rd, B1-44 Wisma Atria, Singapore 238877
7 Holland Vlg Wy, #01-27, Singapore 275748
Sourbombe’s Front of House Service Crew plays a crucial role in delivering exceptional service and hospitality. You will be responsible for providing consistently outstanding customer service, ensuring that every guest feels welcomed and satisfied throughout their visit. You will also assist with product piping and assembly, helping to deliver our products with care and attention to detail. We're looking for enthusiastic and dedicated individuals to join our team.
Responsibilities:
Customer Service:

• Greeting customers and delivering excellent customer service.
• Handle customer complaints and resolve issues promptly.
• Making recommendations to customers and answering any questions.
• Coordinate orders for Baristas and service crew to ensure a smooth customer experience.
• Participate in dispute resolution.

Preparing Food & Beverage and Quality:

• Preparing and assembling sourbombes and other products (e.g., pastries) by following recipes and health safety guidelines, to achieve a consistent and high standard of taste and quality..
• Preparing coffees and other beverages by following recipes and health safety guidelines, to achieve a consistent and high standard of taste and quality.

Operational Management:

• Analyse service quality and customer satisfaction.
• Contribute to innovation process within own scope of work in the business unit.
• Assist the management to implement change.
• Manage cost and quality controls.
• Facilitate food safety compliance with legislative and regulatory requirements.
• Cleaning: To ensure workplace is well kept daily. Have a fixed schedule for deep clean a few times in a month.
• Initiative: In the event that the bar is free of duties and work, the whole team is expected to work together to aid in any other aspects that need help (e.g., Help with FOH/BOH for service or cleaning).
• Maintain accurate records of sales and transactions.

Inventory and Equipment Management:

• Manage orders for kitchen stock and coffee supplies.
• Maintain and clean coffee machines, and arrange for professional servicing when required.
• Manage site/outlet and equipment maintenance.
• To provide constant update to store manager on low stocks and unavailability of products for the day.
• Receiving goods: to ensure that all goods received are in good condition and appropriate quantities, sign off on goods.
• Conduct regular inventory checks and report discrepancies.
• Ensure proper storage of supplies and ingredients.

Training and Development

• Train and set standards for kitchen and service crew.
• Develop and motivate team members through capability development.

Requirements:

• Singaporeans/PRs are preferred.
• Previous experience in a customer service role is preferred but not required.
• Relevant experience in the F & B industry is preferred.
• A proactive team player with a positive attitude and willingness to learn.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• 5-day work week.
• Willing to work on weekends and public holidays.
• Willing to rotate to other outlets when necessary (e.g., events, peak periods).

What We Offer:

• Competitive salary starting at $2,100 per month, with performance-based adjustments.
• A supportive and friendly work environment where your growth is encouraged.
• Opportunities for advancement within the company.
• Work injury insurance.
• Medical coverage.

Job Type: Full-time
Pay: $2,100.00 - $2,500.00 per month
Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Overtime pay

Work Location: In person