Singapore Job Openings
Deloitte
Graduate Analyst - Application Management Services - Singapore
Singapore
August 13, 2024
- Being the central point of contact between Business/Client IT Team, external vendors and AMS team
- Managing internal and external stakeholder communications
- Ensuring that the system issues are in accordance with the agreed SLAs stated in the contract
- Providing progress and status reports at regular intervals to the client
- Responsible for informing the client, as early as possible, of any impending slippage in the delivery dates and any matters likely to impede the service level of the contract
- Responsible for escalation Management on aging tickets or any issues arises
- Reviewing the solutions proposed by the team personnel before these are presented to the client
- Proposing process improvement by surfacing functions and/or processes and propose how these functions can be fine-tuned and/or redesigned to serve the client’s needs better
- Executing Steering Committee Discussion
- Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte’s success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
- Fresh graduate with Bachelor's Degree in any discipline
- Good spoken English and an added advantage if other languages are known
- Good analytical thinking and ability to engage stakeholders
- Pro-active and willing to own task assigned
- Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
- The willingness to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
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