Singapore Job Openings

Standard Chartered

Head, Credit Centre of Excellence(Singapore, Hong Kong, India)

October 21, 2024

JOB SUMMARY

This role could be based in Singapore, Hong Kong and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

Leading the Credit Centre of Excellence with end-to-end responsibility of Credit processes executed within the Business and Coverage Operations unit. In particular, the role holder will be the:

Global Process Owner: GPO for overseeing all aspects of process and governance for the Level 1 process within Client Coverage Process Universe including Credit Origination & Renewal, Credit Allied Risks, Credit Monitoring and Credit Fulfilment processes ensuring ongoing compliance to both internal policies and external regulations. This includes a wide coverage across multiple Principal Risk Types including Credit Risk, Fraud Risk, Climate Risk, Reputational & Sustainability Risk, Compliance Risk and its delivery through the frontend and post approval credit processes.
The role holder is expected to oversee and drive significant improvement in frontline operational and risk culture and standards of excellence and embed appropriate mechanism to augment existing controls through a proactive review approach to identify indicators of process risk, enabling early action and minimise potential losses. The role holder must lead the ideation on process simplification opportunities as well as associated Transformation and supervise the subsequent implementation of approved initiatives from a process implementation standpoint.
Global Head, Client Risk Review Team: The role holder is also in charge of the global Client Risk Review Team (CRRT), a specialised team within the frontline, engaged in facilitating and conducting in depth end to end risk review of Corporate and Institutional Banking (CIB) client relationships, structures and transactions; in accordance with consistent standards, controls and levels of conduct & valued behaviours.
Credit and Client Risk Hub Co E: In partnership with Client Coverage Business Management, oversight the execution of the strategic build-out of a client risk assessment centre of excellence/hub model as well as the integration of the Climate Risk Analyst Hub team. Lead and manage the Credit Analyst and ESG Risk Analyst teams based in GBS locations through respective leads to support onshore CAs in foundational or credit-allied risk areas, providing them with greater capacity and flexibility to:
concentrate on key risk issues and escalation;
support RMs in driving revenue; and
accommodate unexpected peaks in workflow demand.
The hub expansion is part of the Banks FFG initiative and will continue until mid-2027, with a progressive transition of credit process activities.

RESPONSIBILITIES

Strategy

In line with CC Business Plan deliverables and QPR prioritisation, ensure that elavated risk treatment plans are in place and executed as per the committed timelines in order to mitigate elevated risks emanating from risk processes within their perview.
Responsible for the design and end-to-end implementation of strategic solutions to ensure continuous compliance with enhanced internal policies and increasing requirements in the ever-changing regulatory landscape with special focus on emerging and heightedned risk such as Fraud Risk, Climate Risk, Greenwashing Risk.
Advocate a culture of frontline risk ownership within Client Coverage and the COO organisation.

Business

Deep understanding and awareness of the wider business, economic and market environment in which the Group operates including advising on material emerging and horizon risks within the Business
Lead and support the implementation of strategic initiatives aimed at enhancing the Bank's credit transformation agenda working closely with the CPOs and the Hives.
Develop awareness of business changes, predict challenges and identify opportunities to optimise people & processes and add value to client & frontline.
Demonstrating client centricity by putting colleagues at the heart of our decision making and continuously seek to understand, deliver and improve our client and colleague experience.
Leading on and advocating transformation change and continuous process improvements to drive the value from our strategic investments, maximise returns and deliver the Groups’ Return on Tangible Equity (Ro TE)
Support the CA Hub expension to drive efficiency and business excellence

Processes

Delegated accountability for end to end management of ALL Level 1 processes within the CC PU covering Credit Origination, Credit Renewal, Credit Allied, Credit Monitoring, Credit Documentation, Credit Reporting and Credit Limits Management and Credit Diligence process Governance including streamlining existing processes and rolling out new processes

Provide subject matter expertise to deliver potential solutions to mitigate risks in this domain to broader CC COE stakeholders
Embed new policy and processes into BAU after effectively engaging the network
Drive globally consistent standards of execution of all applicable CIB policy and procedures and ensure relevant regional/country representation.
Manage end to end updates and improvements for key processes based on data and information from multiple sources
Drive process simplification and automation agenda as it relates to the multiple PRTs by leverage data and analytics
Design and refine new and existing processes in line with the changing risk environment, regulatory landscape and Business agenda
Support CRC execution teams and CA Team Heads (including CA Hub team) in process efficiency, rationalisation and capacity augmentation initiatives
Responsible for engaging with third line to resolve any group specific issues and actions for impacted processes
Responsible for ensuring timely resolution of all front office queries that arise in the associated Credit and related processes within their management
Responsible for coordinating with stakeholders (CAs, Client Management, CPOs, R&C, Business Heads etc) across the region and countries, and to increase transparency and share key developments, learnings and best practices

Ensure monitoring of relevant CST/KCI exception trend and work with countries with actionables to improve operational effectiveness in their processes and controls. Provide guidance to the QC teams (in GBS and countries) to enhance their understandings and enable them to apply consistent approach to the checks, especially the qualitative/subjective ones
Proactively escalating significant risks and issues to the Process Universe Owners, relevant RFOs or Policy Owners
Build strong relationships with 2LOD across the Risk Types and support in the management of the Bank’s Risk profile.

People & Talent

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the broader team as a senior staff and Co E MT member.

Collaborate with key stakeholders, product partners, Risk and controls heads and product owners and apply influence to drive decisions to meet strategic objectives.
Ensure the provision of ongoing training and development of team members/matrix reportees are suitably skilled and qualified for their roles.
Provide inputs to job descriptions and objectives for matrix reportee, supervise task assigned to them and provide feedback in line with their performance against those objectives.
Role modelling and building a culture of good conduct through embedding the Group’s Valued Behaviours
Ensure that the team is ably equipped with the best in class MIS, risk management tools, and other data analytics required in support of execution of its responsibilities
Nurture collaborative work across skill sets within the team to enable effective stringing together of seemingly unconnected information to draw well-reasoned review conclusions

Risk Management

SPOC for all Credit, Fraud, Climate, Reputational & Sustainability Risk relevant Policy/Standards implementation within CC COE
Ensure execution of the multi-year treatmemnt plan(TP) across CC and drive the initiatives for sustainable risk management beyond completion of TP and targeted risk reductions
Provide regular updates to Governance Committees such as CC and Credit NFRC, CIBNFRC, CIBMT, Risk MT (and other relevant committes/forums as necessary) on the progress of all risk related initiatives within CC
Collaborate with Chief Product Owners to lead the next phase of design of delivery of Credit Transformation
Partner with Product Partners such as TB, FM, Lendingto smoothen the Operating Model with CC and execution through existing Credit processes
Partner with Head CRRT to operationalise the TOM for the CRRT team in so far as it relates to and impact Client Coverage stakeholders.
Partner with Heads of CCR Hub to operationalise the TOM for the CCR Hub Co E team in so far as it relates to and impact Client Coverage stakeholders.
Own, coordinate and execute (where necessary) continuous learning and training to the frontline team to improve their awareness and understanding of policy & process risks and controls and the related governance/management of processes to achieve operational effectiveness
Develop and implement roadmap of future enhancements to the control framework, in collaboration with 2LOD and Product partners.
Provide subject matter expertise to RCRs/Boundary events from a risk perspective
Work with GIA and other internal stakeholders to implement necessary actions under Management Action Plan (MAP) and ensure full closure of audit issues raised at a Group level
Own and ensure delivery of actions arising from PRA Dear CEO Letters and specific reviews relating to the owned processes

Long Description

Governance

Responsible for assessing the effectiveness of the control framework to mitigate keys risk within the managed processes and initiating corrective treatment plan where required.
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulator representative for risk matters at key non financial Risk committees, project working groups and forums
Responsible for oversight centrally of GBS performed assurance checks (CSTs/KCIs) to ensure standardisation & consistency including continuous training and guidance to the team.
Senior escalation point for stakeholders on client risk related issues
Represent the CC COO function as required in the relevant Group risk forums such as CIB NFRC on specific matters such as Fraud Risk mitigation, Climate Risk Integration

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Role modelling and building a culture of good conduct through embedding the Group’s Valued Behaviours
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the CLDM Credit team to achieve the outcomes set out in the Bank’s Conduct Principles:
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Governance

Responsible for assessing the effectiveness of the control framework to mitigate keys risk within the managed processes and initiating corrective treatment plan where required.
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulator representative for risk matters at key non financial Risk committees, project working groups and forums
Responsible for oversight centrally of GBS performed assurance checks (CSTs/KCIs) to ensure standardisation & consistency including continuous training and guidance to the team.
Senior escalation point for stakeholders on client risk related issues
Represent the CC COO function as required in the relevant Group risk forums such as CIB NFRC on specific matters such as Fraud Risk mitigation, Climate Risk Integration

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Role modelling and building a culture of good conduct through embedding the Group’s Valued Behaviours
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the CLDM Credit team to achieve the outcomes set out in the Bank’s Conduct Principles:
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

CIBMT members
Frontline Client Coverage Staff – RM/CA/ARM
Credit Policy team
CFCC Advisory/Group Fraud Risk Management
Enterprise Risk Management/ESGR/Greenwashing Risk
Group Operational Risk team
CSO Team
Treasury Risk
Product, Sales and Risk management teams across Trade, FM
CIB COO teams
Client Management Regional Heads
GBS Operations Teams
CC Business Development Team
Group Internal Audit

Other Responsibilities

Process Owner Duties
Appointed as the Process Owner for Credit and Credit Monitoring, Credit Diligence Processes, by the Global Process Owner for these respective processes. 1Lo D Process Owners are accountable for identification, assessment and management of the risks arising from their business activities, with input from appropriate experts from the First Line (e.g. IT, Finance, Compliance, Business Continuity, Procurement) and the Second Line as per the ERMF and O&TRTF requirements. To support the Process Owner in achieving this, delegate responsibilities include:
Be responsible to the Global Process Owner, Framework or Policy Owners, and implement control requirements and procedures applicable to the process

Perform Process Owner responsibilities at each stage of the RCSA, from new process and risk identification through to monitoring implemented controls, on a minimum of an annual basis or when a trigger event occurs (e.g. a change in control effectiveness)
Ensuring all agreed elevated residual risk actions and treatment plans are completed timely and smoothly by all action owners, and logged into the Group OR management system
Initiating Root Cause Reviews of in-scope material risk events or initiate where required a review of smaller risk events for an aggregated view with similar root causes
Understand Agile delivery impact on the process: Identify risks and dependencies, assess impact on critical processes and residual risk.
Discuss, review and approve Operational and Change Risk Assessments (where required) and any process impact assessment ahead of change initiatives go-lives, including for “minor” change initiatives
Contribute to the 90-day change initiative review process
Credit Operational Excellence
The role holder is also responsible for owning and maintaining the Credit Metrics Dashboard, that capture the process performance metrics, stress points and resolutions including refer back rates and overdue stats at a portfolio level.
The role holder also contributes towards the shaping and direction of the onshore Credit Analysts Capacity, representing the stretch within CA capacity and helping to drive decisioning on incremental hiring, rightshoring and other resolutions across CA globally as a key member of the CA Gatekeeping Forum and the CA Transformation WG.

Our Ideal Candidate

15+ years of experience in Credit Risk and related Risk areas with a leading commercial bank, preferably with international exposure
Bachelor’s/Master’s degree in Business/Finance/Accounting and/or professional certifications (e.g., CFA, CFE, CPA, FRM) preferred
Proven and relevant experience preferably Credit risk management as a frontline or 2nd / 3rd line partner, ideally in one or more of areas such as Credit Analyst, Credit Officer, Operational Risk or Credit Risk related audit/assurance. Relevant experience in relationship management will be a plus including a broad understanding of the CIB Business segments and activities
Thorough understanding of Banking business processes & products, risks, threats and internal controls particularly in relation to Credit origination processes
Familiarity with relevant parts of the CIB organisation and good connectivity with Risk Framework Owners and other stakeholders with client level information that may be used as input in review activity
Thought leadership and proven ability to work across a global team and effectively collaborate with a wide range of stakeholders
Strong analytical and program management skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
Successfully handle challenging roles requiring collaboration and stakeholder management
Work with all levels of management and staff, successfully manage and engage multiple stakeholders, negotiate effectively in situations involving conflicting interests and positively influence key decision makers on critical issues. Proven people leader with experience managing other team leaders / senior individuals.
Liaise and coordinate on an ongoing with various parts of the Bank, including senior business and risk stakeholders

Proactive and positive with the ability to make good/sound decisions and use independent judgement
Ability to influence and align action plans with senior business stakeholders
Maintain control, direction and motivation in an ever-changing business environment
Coach/mentor individuals of varying seniority
Excellent oral & written communication and presentation skills

Role Specific Technical Competencies

Client Coverage processes and controls
Client Coverage Products (TB, FM, Lending)
Risk Management – Credit Risk
Risk Management – Fraud Risk
Risk Management – Operational Risk
Risk Management – Reputational & Sustainability Risk
Risk Management – Climate Risk
Risk Management – Traded Credit Risk
Risk Management – Compliance Risk
Analytical Skills
Stakeholder Management
Written and Communication Skills
Program/Project Management
Business Governance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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