Singapore Job Openings
Holiday Inn Express
Housekeeping Supervisor - Holiday Inn Express Singapore Clarke Quay
August 5, 2024
The duties and responsibilities include but not limited to the following:
Financial Returns:
- Works with Housekeeping Manager to ensure department cost and expenses are in line with department budget
- To run morning reports, these include: Housekeeping Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper’s report
- Prepares daily room assignments (maid’s report) for morning shift room attendant.
- Reviews message books for special requests or instructions
- Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom service
- Cleaning service
- Linen maintenance
- Recommended changes to these standards and training needs on an ongoing basis
- Solve employee grievances
- Ensure consistency within the department
- Works with Superior and Human Resources on manpower planning and management needs
- Open and close the shift and ensure effective shift hand over
- Distribution and collection of master keys
- Management of all incoming and outgoing calls
- Issues keys according to floor assignments
- Answers phone and logs all messages
- Responds to any requests from guests
- Informs supervisors of any special guest needs
- Coordinates the make-up or rush rooms with Front Desk
- Prepares and monitors room status reports for possible discrepancies
- Transmits messages from guests to Housekeeping personnel, laundry department, F&B, front office and engineering
- Maintain a current and thorough knowledge of all housekeeping systems
- Prioritise arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
- Management of lost property for the hotel
- Manage all special requests made by guests
- Ensure you have complete knowledge of room types, layouts and facilities
- Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
- Releasing rooms and room status management
- Key work order for Engineering to follow up with the maintenance job.
- Informs Assistant Manager or security of any emergencies brought to Housekeeping’s attention
- Manages the room attendant audit portal
- Following up with Guest request by coordinating with both Engineering and Housekeeping departments
- Manage storage areas
- Maintain adequate stock levels
- Complete stock takes as required
- Maintain stock levels
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Record and manage all Lost and Found items
- Coordinates the return of all lost and found items
- Prepares the next day’s schedule based on the house count
- Calls in extra personnel when necessary
- Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave
- Checks whether all keys are in respective place
- Coordinate with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering)
- Prepare vendors’ invoices to submit to Finance Department
- Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)
- Assist in documenting audit files
- Raise purchase orders
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