Job ID: REF4705V
Date posted: 20/09/2024
Company description
About IKEA Singapore
IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Singapore is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Singapore creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Pte. Ltd. owns and operates three omnichannel stores in Singapore, including IKEA Alexandra, IKEA Tampines and IKEA Jurong. To learn more, visit IKEA.sg.

Job description
Reporting to the Checkout Manager and Team Leaders, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.
Your assignment

• Assist in the opening and closing of the check-out counter, which includes and but not limited to cash handling and deposit.
• Support customers with their enquires and help resolve escalated issues with customers.
• Assist customers to scan products, operate scanning equipment and fix transaction technical issues.
• Handles cash transactions and receive and process all payments according to standard operating procedures.
• Completes, process and maintain applicable paperwork and records to maintain cash registry accuracy.
• Support the administration process in cash office in accordance with the standard operating procedures and compliance.
• Understand the department standard operation procedures and conforms to ensure compliance to department audits.
• Support the department in achieving its KPIs and main actions.
• To multi-task and support other functions with the Customer Relations Department, when required.

Qualification
Your profile

• You are customer-service oriented with good communication and interpersonal skills.
• You are a committed and responsible team player who is able to cope in a fast-paced environment.
• You are meticulous, detailed oriented, highly observant and comfortable with handling cash transaction.
• You are computer literate and able to multi-task and work under pressure.
• You have strong integrity and sincerity.
• You are hands-on and able to withstand prolonged hours of standing and handle heavy merchandise.
• You can commit working on AM/PM shift, including weekends and public holidays.