• Provide first-level technical support to end-users via various channels such as in-person, phone, email, or remote assistance (MSFT Teams).
• Assist with the installation, configuration, and maintenance of computer systems, software, and peripheral devices.
• Basic Microsoft 365 Administration
• Active Directory Administration
• Collaborate with team members to deploy software updates, patches, and security configurations.
• Maintain an accurate inventory of all hardware and software assets.
• Inventory Management System
• Re-issuance and disposal of old IT equipment
• Escalate complex technical issues to the appropriate IT teams.
• Ensure compliance with IT policies, procedures, and security protocols.
• Keep abreast of emerging technologies and trends in the IT support field and recommend improvements or upgrade to enhance productivity and efficiency.

• Ability to troubleshoot simple network and computer problems.
• Basic problem-solving and analytical skills with the ability to think logically and adapt to changing situations.
• Good communication and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment.