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![OCBC Bank Internship: Group Operations & Technology, GTS Employee Infrastructure Services, GTS Employee Infrastructure Services [January 2025 - May 2025]](/storage/logo/OCBC_Bank.jpeg){kind=logo}
OCBC Bank
Internship: Group Operations & Technology, GTS Employee Infrastructure Services, GTS Employee Infrastructure Services [January 2025 - May 2025]
FULL TIME & CONTRACT
September 4, 2024
Development of HPSM Ticket dashboard:
- This involves collecting report data from HPSM and generate team performance analysis dashboard using Power BI or similar and publishing in sharepoint.
- The dashboard report will be weekly, monthly and year to date view.
- Dashboard will also have a view of the tickets that will breach SLA. By individual engineer.
- Improve operation processes through automation and scripting where possible:
- Identifying opportunities to automate IT processes or scripts to help streamline IT operations and improve efficiency
- This involves trawling the monthly ticketing data to perform ticket classification, identify frequent reoccurring issues, and end user pain points.
- Drive the RCA of the top 10 recurring issues and identify the top 10 recurring request for automation.
- Collating end user feedback and the result of the problem ticket analysis, identify intents and create end user self-help documentations on confluence.
- Create and deploy chatbot intents.
- Monitor effectiveness of Chatbot hit rate and enhance utterances to improve the chatbot intent hit rate to an acceptable defined level.
- Monitor and ensure the resultant effect is to reduce the recurrence of identified problem and request.
- Automate the process of checking vendor quote with a standard price book.
- PR/PO data entry automation
- Automate the weekly report generation process
Job Requirements:
- Data Visualisation (Tablaeu, Power BI)
- IT Skills: Microsoft Office (Word, Power Point, Excel), Jira Software, Knime, Firebase, AWS
-
Software Language: HTML, CSS, Java Script, Python, Java, SQL, PHP, Dart, Swift
C#, C++, SQL
Job: Internship
Organization: Group Human Resources Divisional Office
Schedule: Temporary
Job Posting: 05-Sep-2024, 12:58:44 AM
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