Job Summary: We are seeking a competent IT Help Desk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will have general IT knowledge and the ability to communicate effectively to understand problems and explain solutions. The person must also be end-users-oriented and patient to deal with difficult end-users.
Key Responsibilities:
1. Support and Troubleshooting
· Serve as the first point of contact for end-users seeking technical assistance over the phone or email.
· Address and resolve IT-related issues promptly to ensure minimal disruption
· Perform remote troubleshooting through diagnostic techniques and pertinent questions.
· Determine the best solution based on the issue and details provided by end-users.
· Collaborate with the IT support team to escalate and track the resolution of complex issues.
· Follow up and update end-users status and resolution.
2. Onboarding New Employees
· Provide first-line support to new hires during their initial period.
· Coordinate with HR and department managers to schedule onboarding sessions.
· Ensure new employees have the necessary hardware, software, and access to systems before their start date.
· Conduct initial IT orientation sessions to familiarize new hires with the company's technology infrastructure, policies, and procedures.
· Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the onboarding and training programs.
· Gather feedback from employees and stakeholders to continuously refine the onboarding and training experience.
3. Documentation and Compliance
· Maintain up-to-date documentation of IT onboarding procedures and training materials.
· Ensure compliance with IT policies, security protocols, and industry regulations.
4. Administrative and General Support:

• Administrative support for the procurement of IT Equipment and Services.
• Be responsible for IT Asset Management:

o Monitor the software licensing and deployment status.
o Receive and record assets delivered.
o Monitor the software licenses purchased and assigned.
o Monitor and track of desktops/laptops/accessories assigned to user.
Qualifications:
· Proven experience as a help desk technician or other end-users support role with at least 2 years of experience.
· Tech-savvy with working knowledge of office automation products, databases, and remote control.
· General understanding of computer systems, mobile devices, and other tech products.
· Ability to diagnose and resolve basic technical issues.
· Proficiency in English.
· Excellent communication skills.
· End-users-oriented and cool-tempered.
· Keen on learning new IT skills and team player
· Must be able to work in Singapore without restrictions. No visa sponsorship given.
Job Types: Full-time, Contract
Contract length: 24 months
Pay: $2,500.00 per month
Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Overtime pay

Work Location: In person
Application Deadline: 15/12/2024
Expected Start Date: 02/01/2025