JOB SUMMARY


Reporting to the Cluster Director of Talent & Culture, the L&D Manager is responsible for creating a strong learning & development environment through evaluating development needs, designing and delivering programs, assessing learning effectiveness to support achievement of business goals and objectives.


What you will be DOING:

• Conduct annual L&D needs analysis and budget.

• Plan L&D priograms to meet the skill and competency requirements to address and narrow the peformance gap in order to support both short-term and long term business goals and objectives.

• Identify and implement appropriate Accor Hotels Academie programs and/or the Leadership Capability Framework (LCF) to address performance gaps.

• Develop and conduct induction programs for heartists to settle into their role seamlessly.

• Deliver all brand heartist, guest experience and quality standards programs.

• Seek feedback and evaluate the effectiveness of L&D programs/activities.

• Create a strong L&D environment where each heartist has a personal development plan and has access to learning opportunities.

• Participate actively in the ACCOR Certified Trainers Network.

• Assist in the annual performance review and the development of an effective succession plan.

• Work closely with respective department head to identify their departmental L&D needs especially the star heartists to support their personal development and career growth with the company.

• Develop and implement the On-The –Job Training (OJT).

• Coach and guide the respective department OJT trainers on its implementation.

• Liaise and coordinate with all external L&D providers.

• Maintain accurate records and reports of L&D programs/activities.

• Establish and maintain good working relationships with all stakeholders.

• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.

• Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

• Perform any other duties and responsibilities that may be assigned.
  

Your experience and skills include:

• Degree/Diploma in Human Resource Management or equivalent

• Minimum 5 years of L&D or relevant experience in a managerial appointment

• Good business acumen, critical thinking and strategic decision-making skills

• Strong human relations and influencing skills

• Strong communications (verbal and written), planning and coordination skills

• Ability to work independently and take initiative

• Strong time management skills