Patient Service Associate is to manage and provide frontline patient services such as patient admission, in-flight / discharge billing consultation, modes of payment consultation, general enquiries handling, birth registration and cashiering.

• Pre-Admission Administration

• Works with Bed Management Unit (BMU) to monitor the availability of beds for elective inpatients prior to admission.

• Coordinates with the doctors / Specialist Outpatient Clinics to manage patients when elective admissions are cancelled

• Admission Administration

• Conducts financial counseling for admitting patients to explain on the charges are derived and how the bills would be financed.

• Assists the patients to complete the various modes of payment forms.

• In-flight / Discharge Administration

• Assists patients / next-of-kin to understand the bills and settle the outstanding payment.

• Assists needy patients by referring them to Business Office / Medical Social Workers Department for financial assistance schemes.

• Works with PSC’s Bill Monitoring Team (BMT) to manage patients’ outstanding bills.

• Handling of General Enquiries

• Assists patients / next-of-kin / general public on general / non-clinical / non-medical issues over the counters / telephone.

• Administration Work

• Performs IP Tagging function.

• Performs posting of charges for in-flight patients.

• Performs settlement for NETS / Credit Card transactions daily.

• Performs proper handover to Finance Department daily.

• Reply to the primary email daily.

• Birth Registration

• Assists informants to register the newborn’s birth application.

• Collects the payment for the birth registration services.

• Administrates the Baby Bonus Forms and collates the relevant statistics as required by ICA.

• Rotational Duties

• A&E Admission Management Duties
• Processes A&E files of patients who are just warded.
• Follows-up with emergency in-patients on modes of payment as soon as they are admitted.
• Meeting Secretariat Duties
• Performs as meeting secretariat for PSC Team Leaders.
  Performs as meeting secretariat for PSC Staff Meetings.
  
• Training / Coaching Duties
• Conducts Ancillary Induction Program (AIP) training for the hospital’s new hires on rotational basis.
  
• Stationeries Ordering Duties
• Performs ordering of stocks for the entire PSC.
  Monitors the stock level for the entire PSC.
  
  

• System Testing Duties

Involves as a user to assist PSC Management in testing enhanced features of the various computer systems.

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• Performs daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place

• Guides new hires on the SOPs and workflows.

• Takes a proactive role in participating in internal PSC projects.

• Performs ad-hoc duties as directed from PSC Management.

3. The Requirements

• GCE ‘A’ Level or Diploma Holder.

• Proficient in writing, communication and presentation skill.

• Good knowledge in computer.

• A pleasant personality with good working attitude.

• Able to work independently.

Working hours
4 day work week
Mon-Fri (any 4 days)
9am – 8pm
Every month
Rostered for a 9-6pm (weekday) or 9-2pm x2 (sat or sun)