Company Description
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• At Qantas, we strive to achieve the impossible, transforming our business to meet future demands
• Challenge yourself to work in this busy, fast paced role while providing service excellence
• 2-year Fixed Term Contract, on a rotational shift roster, based in Singapore

At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. Our offshore ports each have a personality of their own. When you are part of the offshore Qantas family, you’re only geographically distant, you are still an integral and close part of our team.
As a Qantas Premium Host, you will be key in providing exceptional customer service, delivering personalized service to Qantas First Class passengers, Chairman’s Lounge members, and Platinum & Gold Frequent Flyer Members. You will ensure an effortless and superior travel experience through the airport, ensuring that every Qantas First and Premium passenger’s journey is seamless and memorable.
In this role, you will engage with high-profile travellers, handling their needs with precision, while embodying Qantas’ commitment to excellence. You will be required to demonstrate a positive, proactive attitude, a high level of professionalism, and the ability to work under pressure to meet tight deadlines.
You will bring:

• A minimum of 1 to 2 years’ experience in the aviation or tourism industry.
• A diploma in a business or tourism (preferred).
• Familiarity with arrival and departure procedures and formalities within the aviation sector.
• Strong knowledge of the Qantas Frequent Flyer Program and associated loyalty programs.
• A deep understanding of aviation legislation and airport compliance requirements.
• Willingness to undergo training in all aspects of safety, security, and operational procedures.
• Excellent customer service skills and a commitment to delivering an exceptional experience in line with Qantas’ standards.
• Ability to assist customers with their baggage (within established OH&S guidelines).
• A positive and proactive approach to problem-solving with the ability to collaborate across a variety of teams.
• Availability to work on a 24/7 roster, including nights, weekends, and public holidays, to ensure premium service is consistently delivered.

Why Qantas?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Please note, applicants must have unrestricted working rights to live and work in Singapore
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications Close: Tuesday 3rd December 2024