• Produce visual representations of end-to-end workflows across various functions such as underwriting, claims, and finance using tools like Visio to:
  • Highlight steps, decision points, handoffs, and dependencies within each functional area
  • Map out interactions and responsibilities between different functions within the business
  • Describe each process, key tasks, roles, inputs and outputs
  • Identify areas in the process flow where delays, redundancies, or inefficiencies occur, such as approval delays
• Document insights and feedback gathered from interviews and workshops with key stakeholders from underwriting, claims and finance. Capture pain points and drill down into root cause of identified inefficiencies and performance gaps in the processes
• Examine current processes against industry benchmarks or best practices within the insurance sector to identify areas for improvement
• Analyse technology gaps contributing to delays or errors (e.g., legacy systems, manual data entry, lack of integration between platforms)
• Identify risks in current processes, such as data inaccuracies, or manual errors, and potential financial impacts
• Help produce recommendations for improvement including:
• Quick wins: short-term, easily implementable improvements that can lead to immediate process enhancements
• Long-term: larger-scale initiatives, such as process re-engineering, system upgrades, or introducing new technology to improve overall process efficiency.

• Are an analytical thinker
• Have the ability to problem solve
• Are detail oriented
• Are a critical thinker
• Are a good communicator
• Have the ability to successfully negotiate
• Good Team Player
• Effective stakeholder management

• Bachelor’s Degree in a relevant field (e.g., Business Administration, Industrial Engineering, Operations Management, Computer Science, or a related field)
• Certified Business Process Professional (CBPP) or Six Sigma Certification (Green Belt or Black Belt)
• Familiarity with tools such as Visio, ARIS, Lucidchart, or BPMN (Business Process Model and Notation).
• Strong verbal and written communication skills to interact with stakeholders at all levels and present findings clearly
• Strong analytical abilities to identify process inefficiencies and develop improvements.
• Understanding of Lean, Six Sigma, Kaizen, or other process improvement techniques preferable
• Ability to analyse data using Excel or other data analysis tools to identify trends and make data-driven decisions
• Experience managing or supporting projects, including scheduling and risk management
• Familiarity with ERP systems (e.g., SAP, Oracle) and workflow management software
• Ability to adapt to changes and work in a dynamic environment