Main Responsibilities


Retail Performance

• Fully responsible on Retail network P&L.

• Ensure budget and targets achievement for sales and profitability. Drive strategic performance KPIs.

• Identify priority actions to achieve targets and business growth.

• Strict cooperation with Merchandising and Visual Merchandising to ensure business increment, brand image and market competence.

Talent Management & Development

• Ensure the set-up of the correct organization in all boutiques: right talents in the right role, correct hiring, career, retention and succession plans.

• Support on identifing talent development needs and provide trainings in collaboration with HR, Area retail directors and Training teams

• Lead and develop team members, providing daily coaching with close follow-up on projects & objectives

• Enforce digital transformation to optimize overall operations

• Constantly share the vision, strategy and values and engage the teams

Client Development

• Ensure the implementation of a clienteling couture mindset and service: consolidated clienteling routine to reach CRM KPIs (recruitment, retention, upgrading); develop partnership opportunities in the market for VIC recruitment.

• Contribute to the overall Client strategy by providing commercial performance insights and identifying the relevant client communities.

• Represent and act as an Ambassador of the Maison and the Regions during international and local events and with VIP client.

• Align retail directors and store managers on company strategy and support the definition of SMART action plans to execute it.

Others

• Co-working with Marketing & Communication teams for Client Development and Branding initiatives

• Work closely with legal support to ensure compliance and business integrity in administrative and operational procedures.

• Work closely with logistic
  

Desired Skills and Experience

• Strategic thinking and Performance oriented

• Understand clienteling evolution, client experience/service, talent development, and differentiated store experience

• Track record of delivering results in a Retail environment cross regions

• Experience working in international and global environments

• Able to represent the values of the brand

• Impactful communication style to cascade brand strategy

• Clear vision on people management strategy

• Great communicator at all levels; creates transparency across the regionals organization