Singapore Job Openings
Holiday Inn Express
Reservations Agent / Executive - Holiday Inn Express Singapore Clarke Quay
August 5, 2024
Your Day-to-Day Job Responsibilities:
FINANCIAL RETURNS
- Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express
- Prepare and execute action plans which increase reservation sales and associated business
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- Liaise with Director of Sales, Front Office Manager or Finance Manager for all reservations requiring credit approval
- Attendance for meetings and training sessions as required
- Promote the Hotel’s (and IHG generally) products and services
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Develop and maintain a regular pattern of sales calls
- Accept wait list reservations
- Record and process reservations made by phone/fax/email
- Maintain knowledge of special rates/ offers/ promotions
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
ACCOUNTABILITY
- Ensure all reservation confirmation are sent within 24 hours from the day email is received
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Monitor reservation levels and inform hotel team of current and future occupancy rates
- Prepare reservation sales reports
- Ensure inventory is balanced minimum 3 times a day
- Handle all queries and communication through the Reservation and Info emails
- Reply to all guest reviews on social media sites such as Online travel agent platforms and Trip Advisor
- Ensure all bookings flows through and interfaced with hotel systems
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