Singapore Job Openings
Raffles Hotel Singapore
Retail Associate
Singapore
FULL TIME
August 27, 2024
Primary Responsibilities
Focuses on the Guest Retail Experience
- Uses guest names whenever possible.
- Adjusts service to suit guests requests, personalizes interactions to meet guests needs.
- Uses a Heartist® approach make the guest Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Looks for ways to upsell and adds value to enhance guests satisfaction.
- Ensures accuracy in cashiering duties.
- Ensures stocks are fully replenished on retail shelves.
- Operates P.O.S machine and handles cash efficiently in local and foreign currency.
- Maintains inventory items of the boutique.
- Provides guest product knowledge and assists guest with selection of gifts and souvenir.
- Manages and communicates merchandise opportunities to Retail Manager.
- Participates and assists with monthly inventory stock take activities.
- Participates in execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of the boutique is meeting all set Raffles standards.
- Participates in training activities to improve knowledge and skills.
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Maintains collaborative working relationships with colleagues and supervisors/managers.
- Performs any other duties and responsibilities that may be assigned.
Knowledge and Experience
- Minimum N Level or Certificate in hospitality or related field.
- Minimum of 1 year of relevant experience in retail industry.
- Retail operation knowledge.
- O.S system knowledge.
- Interpersonal skills well developed with guests, employees, management.
- Ability to work independently, effectively, reliable and self-directed.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Has good initiative under dynamic environment.
- Self-motivated and energetic, confidently able to give suggestions and resolve problems.
- Communication skills in English spoken/written.
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit Dental/Optical/Vacation Expenses/Childrens Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
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