Singapore Job Openings

LOCAD

Warehouse Escalation Specialist

Singapore

FULL TIME

October 16, 2024

Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, Indonesia and Australia, China, US and GCC. Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward. Locad. All Systems Go.
Websitehttp://www.golocad.com
What you'll focus on

Monitor daily incoming inquiries from internal and external stakeholders covering the Locad Ticketing System
Solve incoming inquiries within the Service Level Agreement in coordination with Locad Operations Executives and WH staff
Follow the Locad guides to solve inquiries across various contact reasons
Coordinate closely with Account Managers to manage brand/account escalations and inquiries
Work hand-in-hand with the Central Operations teams to continuously improve guides and training to solve inquiries more efficiently

What you bring

At least 1 year experience in Warehouse and Transport management
Knowledge of Warehouse Management Systems
Knowledge of problem-solving fundamentals using standard operational frameworks
Excellent Time Management
Good Exception Management
Good understanding of Operational Processes

What you'll get
You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space.
We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.
In addition to an exceptional culture, fostered by 3 great founders you’ll also get the following;

Annual Bonus
25 days leave.
Health Insurance.
Macbook.
Annual L&D support

Job Type: Full-time
Pay: $2,500.00 - $3,000.00 per month
Schedule:

Day shift

Supplemental Pay:

Performance bonus

Experience:

Warehouse: 1 year (Required)
Transportation management: 1 year (Required)

Location:

Singapore (Required)

Application Deadline: 20/10/2024
Expected Start Date: 26/10/2024

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