South Africa Job Openings

Teleperformance South Africa

Customer Service Advisor/Technical Support

Cape Town

FULL TIME

October 21, 2024

About Us: Join our dedicated team, where we provide exceptional communication solutions for individual. As a leader in the industry, we are committed to fostering an inclusive environment where every voice is heard. As a Customer Services Agent, you will play a crucial role in facilitating communication for our clients
Qualifications:
  • High level proficiency in English (both written and spoken).
  • Grade 12/NQF Level 4
  • Clear Criminal and Clear Credit records
  • Minimum 1 year call center experience required (BPO preferred)
  • Strong listening skills and attention to detail.
  • Computer Literate and ability to speed type (25wpm)
  • Handling customer technical support cases through phone and email submission
  • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
  • Maintain client confidence by keeping their information confidential
  • Answer customer inquiries via email, chat or phone promptly and courteously.
  • Provide technical assistance to customers in resolving software/hardware issues.
  • Follow-up with customers to ensure that issues have been resolved to their satisfaction.
Job Type: Full-time
Ability to commute/relocate:
  • Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
  • Willing to work US rotational hours
  • Able to work flexible working hours between Monday- Sunday
Education:
  • High School (matric) (Required)
Experience:
  • Customer service: 1 year (Required)
  • BPO Customer Service: 1 year (Preferred)
Language:
  • High English proficiency (Required)
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