South Africa Job Openings

Teleperformance South Africa

Customer Service Advisor/Technical Support

Cape Town

FULL TIME

October 21, 2024

About Us: Join our dedicated team, where we provide exceptional communication solutions for individual. As a leader in the industry, we are committed to fostering an inclusive environment where every voice is heard. As a Customer Services Agent, you will play a crucial role in facilitating communication for our clients
Qualifications:

High level proficiency in English (both written and spoken).
Grade 12/NQF Level 4
Clear Criminal and Clear Credit records
Minimum 1 year call center experience required (BPO preferred)
Strong listening skills and attention to detail.
Computer Literate and ability to speed type (25wpm)
Handling customer technical support cases through phone and email submission
Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
Maintain client confidence by keeping their information confidential
Answer customer inquiries via email, chat or phone promptly and courteously.
Provide technical assistance to customers in resolving software/hardware issues.
Follow-up with customers to ensure that issues have been resolved to their satisfaction.

Job Type: Full-time
Ability to commute/relocate:

Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Willing to work US rotational hours
Able to work flexible working hours between Monday- Sunday

Education:

High School (matric) (Required)

Experience:

Customer service: 1 year (Required)
BPO Customer Service: 1 year (Preferred)

Language:

High English proficiency (Required)

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